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Hal Snyder edited this page Mar 7, 2018 · 3 revisions

What If Your Credit Card Payment for CoCalc Fails

What should you do if your payment for a CoCalc subscription failed because of a problem with your credit card, and then the issue was resolved or you got a new credit card?

  1. If you got a new card, enter that card in your CoCalc Account settings under the tab for Subscriptions/Course Packages in the "Payment methods" section.

  2. Then wait. No further action is needed. We will automatically try at least 3 times over several days before giving up.

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A more structured documentation is the CoCalc User Manual.

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