Windows IT Support Labs

This repository contains hands-on Windows IT support labs completed while studying for the CompTIA A+ certification.
The focus is on Help Desk and Desktop Support tasks, including troubleshooting, system configuration, and user support.

Each lab is documented and supported by structured ticketing to reflect how issues are handled in professional IT environments.

Start Here:

• Begin with Lab 5 (Printer Troubleshooting), or Lab 3 (Password Policy & Account Lockout), for common Help Desk scenarios.

• Review the Ticketing-Practice folder that corresponds with the labs to see how each lab translates into real support tickets.

• Networking labs demonstrate foundational troubleshooting used in Help Desk and junior IT roles.

  Help Desk Labs

• Lab 1: NTFS Permissions

• Lab 2: Local Users & Groups

• Lab 3: Password Policy and Account Lockout

• Lab 4: Disk Space Troubleshooting

• Lab 5: Printer Troubleshooting

  Network Labs

• Networking Lab 1: IP Configuration & Network Awareness

• Networking Lab 2: Connectivity Testing (Ping & Tracert)

• Networking Lab 3: DNS Troubleshooting

• Networking Lab 4: VMware NAT vs Host-Only Networking

  Ticketing Practice.

  The following tickets document real-world incidents based on the completed labs, using a standard Help Desk workflow (issue, assessment, troubleshooting, resolution, verification).

• HD-001-Software-Installation

• HD-002-NTFS-Permissions

• HD-003-Account-Lockout

• HD-004-Low-Disk-Space

• HD-005-Printer-Issue

• HD-006-Network-Connectivity

• HD-007-DNS-Issue

Tools Used

• Windows 11 (VMware)
• Local Users and Groups
• NTFS Security Permissions
• Local Security Policy
• Disk Cleanup
• Settings
• Services
• ping
• tracert
• nslookup
• Network Adapter Settings

This repository will be updated added as skills progress.