Ticket ID: HD-002
Category: File Access / Permissions
Priority: Medium
User Reported Issue: User unable to create or modify files in a shared folder.
Initial Assessment: Verified folder existed but access was restricted due to NTFS permissions.
Troubleshooting Steps:
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Reviewed folder security permissions
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Confirmed user had Read & Execute permissions only
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Tested access behavior as standard user
Resolution: Modified NTFS permissions to allow appropriate access while maintaining least-privilege principles.
Verification: User successfully created and modified files within the folder.
Ticket Status: Closed