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janine-c merged 10 commits into from
Jan 8, 2026
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Incident Response: Google Chat space creation #33690

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01fa954
New google chat link
kallie-liu Jan 6, 2026
588fb17
Incident response google chat integration
kallie-liu Jan 7, 2026
f89cad7
update name
kallie-liu Jan 7, 2026
8d07ba2
simplify overview
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Add to incident settings page + address comments
kallie-liu Jan 8, 2026
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change admin to administrator
kallie-liu Jan 8, 2026
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fix navigation
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Indent template section
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2 changes: 2 additions & 0 deletions content/en/incident_response/incident_management/integrations/_index.md
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Original file line number Diff line number Diff line change
Expand Up @@ -28,10 +28,12 @@ Configure and manage incident-related integrations from the **Incident Settings*
{{< whatsnext desc="Set up and use the following integrations within the context of Datadog Incident Management:">}}
{{< nextlink href="/incident_response/incident_management/integrations/slack" >}}Slack{{< /nextlink >}}
{{< nextlink href="/incident_response/incident_management/integrations/microsoft_teams" >}}Microsoft Teams{{< /nextlink >}}
{{< nextlink href="/incident_response/incident_management/integrations/google_chat" >}}Google Chat{{< /nextlink >}}
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@janine-c janine-c Jan 8, 2026

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Do we also need a link on this page? https://docs.datadoghq.com/incident_response/incident_management/incident_settings/integrations/

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@kallie-liu kallie-liu Jan 8, 2026

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Yes, added!

{{< nextlink href="/incident_response/incident_management/integrations/jira" >}}Jira{{< /nextlink >}}
{{< nextlink href="/incident_response/incident_management/integrations/servicenow" >}}ServiceNow{{< /nextlink >}}
{{< nextlink href="/incident_response/incident_management/integrations/status_pages" >}}Status Pages{{< /nextlink >}}
{{< nextlink href="/incident_response/incident_management/integrations/statuspage" >}}Atlassian Statuspage{{< /nextlink >}}

{{< /whatsnext >}}

## Further reading
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53 changes: 53 additions & 0 deletions content/en/incident_response/incident_management/integrations/google_chat.md
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@@ -0,0 +1,53 @@
---
title: Integrate Google Chat with Datadog Incident Management
description: Manage Datadog incidents directly from Google Chat.
aliases:
- /service_management/incident_management/integrations/google_chat/
further_reading:
- link: "/incident_response/incident_management/incident_settings/integrations"
tag: "Documentation"
text: "Incident Integrations Settings"
- link: "/integrations/google-hangouts-chat"
tag: "Documentation"
text: "Google Chat Integration"
---

## Overview

The Google Chat integration for Datadog Incident Management connects your incident response workflows directly to Google Chat by automatically creating Google Chat spaces for collaboration when Datadog incidents are declared.
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@janine-c janine-c Jan 8, 2026

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Suggested change
The Google Chat integration for Datadog Incident Management connects your incident response workflows directly to Google Chat by automatically creating Google Chat spaces for collaboration when Datadog incidents are declared.
The Google Chat integration for Datadog Incident Management connects your incident response workflows directly to Google Chat. When your team declares a Datadog incident, the integration automatically creates a Google Chat space for collaboration.

This sentence was long and a bit difficult to follow, so I tried breaking it up.

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@kallie-liu kallie-liu Jan 8, 2026

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fixed


## Prerequisites

Install the integration through the [Google Chat Integration tile][1]. A Google Workspace admin must configure delegated user permissions and set up a target audience and add that to the integration tile. For more information, see the [Google Chat integration][2] documentation.

After the integration is installed, navigate to [**Incidents** > **Settings** > **Integrations**][3] to enable Google Chat features for Incident Management.
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Suggested change
After the integration is installed, navigate to [**Incidents** > **Settings** > **Integrations**][3] to enable Google Chat features for Incident Management.

This is pretty vague (which features? How do you do it?), and it's confusing that the click steps are different from the one in the next section, even though the link is the same. Because you go into these details in the next section, I think you can go ahead and remove this! It's a prerequisites section, so I think users generally understand that there's more to do.

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@kallie-liu kallie-liu Jan 8, 2026

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removed


## Incident Spaces

You can configure Incident Management to automatically create a dedicated Google space for each incident that meets criteria you define. Your responders can then manage the incident directly in Google Chat from the incident space.

To use incident spaces, go to **[Incident Response > Incident Management > Settings > Integrations][3]** and enable **Automatically create Google Chat spaces for incidents**.

1. Select an Organization from the dropdown. If you don't see any options, reach out to Google Workspace administrator to connect your Google organization to Datadog.
2. Select a Target Audience from the dropdown. "Default" is the default target audience set by your Google Workspace administrator, which could be a private or public target audience group. Reach out to your Google Workspace administrator if this is unclear.

3. The **channel name template** you define determines how Datadog names the incident spaces it creates. The following variables are available in channel name templates:

* `{{public_id}}`: Incident's numeric ID
* `{{title}}`: Incident's title
* `{{created}}`: Incident's creation date in format MM_DD_YYYY
* `{{yyyy}}`: Incident's four-digit creation year
* `{{mm}}`: Incident's two-digit creation month
* `{{dd}}`: Incident's two-digit creation day of month
* `{{severity}}`: Incident's severity
* `{{random_adjective}}`: Random adjective
* `{{random_noun}}`: Random noun
* `{{slug}}`: Slug (when slug source is set to 'servicenow', this will display the ServiceNow record number)
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Suggested change
To use incident spaces, go to **[Incident Response > Incident Management > Settings > Integrations][3]** and enable **Automatically create Google Chat spaces for incidents**.
1. Select an Organization from the dropdown. If you don't see any options, reach out to Google Workspace administrator to connect your Google organization to Datadog.
2. Select a Target Audience from the dropdown. "Default" is the default target audience set by your Google Workspace administrator, which could be a private or public target audience group. Reach out to your Google Workspace administrator if this is unclear.
3. The **channel name template** you define determines how Datadog names the incident spaces it creates. The following variables are available in channel name templates:
* `{{public_id}}`: Incident's numeric ID
* `{{title}}`: Incident's title
* `{{created}}`: Incident's creation date in format MM_DD_YYYY
* `{{yyyy}}`: Incident's four-digit creation year
* `{{mm}}`: Incident's two-digit creation month
* `{{dd}}`: Incident's two-digit creation day of month
* `{{severity}}`: Incident's severity
* `{{random_adjective}}`: Random adjective
* `{{random_noun}}`: Random noun
* `{{slug}}`: Slug (when slug source is set to 'servicenow', this will display the ServiceNow record number)
To use incident spaces:
1. In Datadog, go to **[Incident Response > Incident Management > Settings > Integrations][3]** and enable **Automatically create Google Chat spaces for incidents**.
2. Select an **Organization** from the dropdown. If you don't see any options, reach out to your Google Workspace administrator to connect your Google organization to Datadog.
3. Select a **Target Audience** from the dropdown. **Default** is the default target audience set by your Google Workspace administrator, which could be a private or public target audience group. Reach out to your Google Workspace administrator if this is unclear.
4. The **Channel Name Template** you define determines how Datadog names the incident spaces it creates. The following variables are available in channel name templates:
* `{{public_id}}`: Incident's numeric ID
* `{{title}}`: Incident's title
* `{{created}}`: Incident's creation date in format `MM_DD_YYYY`
* `{{yyyy}}`: Incident's four-digit creation year
* `{{mm}}`: Incident's two-digit creation month
* `{{dd}}`: Incident's two-digit creation day of month
* `{{severity}}`: Incident's severity
* `{{random_adjective}}`: Random adjective
* `{{random_noun}}`: Random noun
* `{{slug}}`: Slug (set to `servicenow` to display the ServiceNow record number)

A bunch of suggestions for readability and formatting. I can't see the UI, so feel free to revert anything that isn't accurate!

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@kallie-liu kallie-liu Jan 8, 2026

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fixed!


## Further reading

{{< partial name="whats-next/whats-next.html" >}}

[1]: https://app.datadoghq.com/integrations/google-hangouts-chat
[2]: /integrations/google-hangouts-chat/
[3]: https://app.datadoghq.com/incidents/settings#Integrations
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