google_chat.md

title	Integrate Google Chat with Datadog Incident Management
description	Manage Datadog incidents directly from Google Chat.
aliases	/service_management/incident_management/integrations/google_chat/
further_reading	link tag text /incident_response/incident_management/incident_settings/integrations Documentation Incident Integrations Settings link tag text /integrations/google-hangouts-chat Documentation Google Chat Integration

Overview

The Google Chat integration for Datadog Incident Management connects your incident response workflows directly to Google Chat by automatically creating Google Chat spaces for collaboration when Datadog incidents are declared.

Prerequisites

Install the integration through the Google Chat Integration tile. A Google Workspace admin must configure delegated user permissions and set up a target audience and add that to the integration tile. For more information, see the Google Chat integration documentation.

After the integration is installed, navigate to Incidents > Settings > Integrations to enable Google Chat features for Incident Management.

Incident Spaces

You can configure Incident Management to automatically create a dedicated Google space for each incident that meets criteria you define. Your responders can then manage the incident directly in Google Chat from the incident space.

To use incident spaces, go to Incident Response > Incident Management > Settings > Integrations and enable Automatically create Google Chat spaces for incidents.

1. Select an Organization from the dropdown. If you don't see any options, reach out to Google Workspace administrator to connect your Google organization to Datadog.

2. Select a Target Audience from the dropdown. "Default" is the default target audience set by your Google Workspace administrator, which could be a private or public target audience group. Reach out to your Google Workspace administrator if this is unclear.

3. The channel name template you define determines how Datadog names the incident spaces it creates. The following variables are available in channel name templates:

• {{public_id}}: Incident's numeric ID
• {{title}}: Incident's title
• {{created}}: Incident's creation date in format MM_DD_YYYY
• {{yyyy}}: Incident's four-digit creation year
• {{mm}}: Incident's two-digit creation month
• {{dd}}: Incident's two-digit creation day of month
• {{severity}}: Incident's severity
• {{random_adjective}}: Random adjective
• {{random_noun}}: Random noun
• {{slug}}: Slug (when slug source is set to 'servicenow', this will display the ServiceNow record number)

Further reading

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