Issues

• Add listening to an conference for recording of the call

  uzh-mp-phone-agent/project#79 · Filter by author bauerDOTuzh opened on Oct 11, 2024

• Implement database-based config

  uzh-mp-phone-agent/project#77 · Filter by author bauerDOTuzh opened on Oct 1, 2024

• Implement multi-agent approach to question answering

  enhancement
  uzh-mp-phone-agent/project#60 · Filter by author e-schuh opened on Aug 12, 2024 · First prototype iteration
  

• When operator is not reached, inform the user about it

  uzh-mp-phone-agent/project#58 · Filter by author bauerDOTuzh opened on Aug 12, 2024
  

• When dialing a operator in transfer, and reached, play summary before connecting to the user

  uzh-mp-phone-agent/project#57 · Filter by author bauerDOTuzh opened on Aug 12, 2024
  

• Implement SIP trunk provider as an additional IO provider

  enhancement
  uzh-mp-phone-agent/project#50 · Filter by author bauerDOTuzh opened on Aug 2, 2024 · Final Delivery

• Add measurements of time to first byte to improve latency

  enhancement
  uzh-mp-phone-agent/project#46 · Filter by author bauerDOTuzh opened on Jul 28, 2024
  

• As an administrator, I want to create users that can use the application

  US
  uzh-mp-phone-agent/project#45 · Filter by author bauerDOTuzh opened on Jul 28, 2024 · First prototype iteration

• In frontend, implement a possibility to take over the call - redirect to own phone

  enhancement
  uzh-mp-phone-agent/project#44 · Filter by author bauerDOTuzh opened on Jul 28, 2024 · Final Delivery
  

• implement transfer to the agent via prompt, if user is displeased

  enhancement
  uzh-mp-phone-agent/project#40 · Filter by author bauerDOTuzh opened on Jul 28, 2024 · First prototype iteration
  

• Implement outcome classifier for streaming responses

  enhancement
  uzh-mp-phone-agent/project#39 · Filter by author bauerDOTuzh opened on Jul 28, 2024 · Final Delivery

• Classifier on the outcome, so that any dangerous sentences can't leave the system

  enhancement
  uzh-mp-phone-agent/project#38 · Filter by author bauerDOTuzh opened on Jul 28, 2024 · Final Delivery

• Add persistency

  enhancement
  uzh-mp-phone-agent/project#36 · Filter by author bauerDOTuzh opened on Jul 25, 2024 · First prototype iteration

• Even when call is point-to-point (citizen-operator), we can still transcribe the call

  enhancement
  uzh-mp-phone-agent/project#34 · Filter by author bauerDOTuzh opened on Jul 25, 2024 · Final Delivery

• LLM can determine when user wants to transfer to the human operator

  enhancement
  uzh-mp-phone-agent/project#32 · Filter by author bauerDOTuzh opened on Jul 25, 2024 · First prototype iteration
  

• Backend provides endpoint for websocket connection which sends messages (or streams messages from current call)

  enhancement
  uzh-mp-phone-agent/project#29 · Filter by author bauerDOTuzh opened on Jul 25, 2024 · First prototype iteration

• Backend provides endpoint to list all current ongoing conversation

  enhancement
  uzh-mp-phone-agent/project#28 · Filter by author bauerDOTuzh opened on Jul 25, 2024 · First prototype iteration

• As an operator, I want the phone agent to only give compliant answers, so that it doesn't create a risk for the municipality.

  US
  uzh-mp-phone-agent/project#20 · Filter by author carolernst-uzh opened on Jul 15, 2024 · Final Delivery

• As an operator, I want the phone agent to recognize when the citizen is displeased, so that it can be handed over to the phone agent.

  US
  uzh-mp-phone-agent/project#19 · Filter by author carolernst-uzh opened on Jul 15, 2024 · First prototype iteration

• US 17: As a citizen, I want to interrupt the phone agent, so that I don't have to wait for it to finish.

  US
  uzh-mp-phone-agent/project#17 · Filter by author carolernst-uzh opened on Jul 15, 2024 · First prototype iteration

• As a citizen, I can provide feedback after a call, so that the phone agent performance can be evaluated.

  US
  uzh-mp-phone-agent/project#16 · Filter by author carolernst-uzh opened on Jul 15, 2024 · Final Delivery

• As an operator, I want the phone agent to handle multiple calls in parallel, so that I can focus on monitoring calls and backup.

  US
  uzh-mp-phone-agent/project#15 · Filter by author carolernst-uzh opened on Jul 15, 2024 · Final Delivery

• As an operator, I want to provide additional instructions/prompts to the phone agent for an ongoing call, so that I can steer the conversation.

  US
  uzh-mp-phone-agent/project#14 · Filter by author carolernst-uzh opened on Jul 15, 2024 · Final Delivery

• As an operator, I want to intervene in an ongoing conversation, so that I can stop the phone agent if they provide the wrong information.

  US
  uzh-mp-phone-agent/project#13 · Filter by author carolernst-uzh opened on Jul 15, 2024 · First prototype iteration

• As an operator, I can monitor ongoing calls, so that I can see if the phone agent is providing good answers.

  US
  uzh-mp-phone-agent/project#12 · Filter by author carolernst-uzh opened on Jul 15, 2024 · First prototype iteration