Login troubleshoot

[CallumWalley]

No description provided.

[gemini-code-assist]

Summary of Changes

Hello @CallumWalley, I'm Gemini Code Assist¹! I'm currently reviewing this pull request and will post my feedback shortly. In the meantime, here's a summary to help you and other reviewers quickly get up to speed!

This pull request significantly improves the login troubleshooting documentation by adding comprehensive guidance for various common issues, particularly those affecting MobaXterm users. It also refines the support request process, making it easier for users to provide necessary information when seeking help. The changes aim to reduce user frustration and streamline problem resolution for login difficulties.

Highlights

• Enhanced Login Troubleshooting Content: Expanded the Login_Troubleshooting.md document with new sections addressing specific login issues, including MobaXterm-related problems, password vs. first factor prompts, authentication token errors, and expired links.
• MobaXterm Specific Guidance: Introduced detailed steps for MobaXterm users encountering 'Connection closed by...' errors, including advice on skipping password prompts, updating, and reinstalling the client.
• Refined Support Request Section: Updated the 'Nothing here has helped?' section with more concise questions for users seeking support and replaced 'NeSI' references with 'Mahuika' for project-related inquiries.
• Metadata Update: Added a 'login' tag and a more specific description to the document's front matter for better categorization and searchability.

🧠 New Feature in Public Preview: You can now enable Memory to help Gemini Code Assist learn from your team's feedback. This makes future code reviews more consistent and personalized to your project's style. Click here to enable Memory in your admin console.

Changelog

• docs/Getting_Started/Accessing_the_HPCs/Login_Troubleshooting.md
  • Added 'login' tag to document metadata.
  • Updated document description to be more specific about troubleshooting for the REANNZ cluster.
  • Introduced new sections for 'Connection closed by .... (MobaXterm)', detailing how to skip password prompts, update, and reinstall the client.
  • Added a section for 'Asked for 'Password' instead of 'First Factor'' issues.
  • Included troubleshooting steps for 'Authentication token manipulation error'.
  • Provided guidance for 'Link Expired' issues, suggesting closing the window and retrying login.
  • Removed redundant sections that were re-added with more detail earlier in the document.
  • Updated the 'Nothing here has helped?' section with revised questions for support requests, making them more concise.
  • Replaced references to 'NeSI' projects and access with 'Mahuika' in the support request section.

Activity

• No human activity has been recorded on this pull request yet.

Using Gemini Code Assist

The full guide for Gemini Code Assist can be found on our documentation page, here are some quick tips.

Invoking Gemini

You can request assistance from Gemini at any point by creating a comment using either /gemini <command> or @gemini-code-assist <command>. Below is a summary of the supported commands on the current page.

Feature	Command	Description
Code Review	/gemini review	Performs a code review for the current pull request in its current state.
Pull Request Summary	/gemini summary	Provides a summary of the current pull request in its current state.
Comment	@gemini-code-assist	Responds in comments when explicitly tagged, both in pull request comments and review comments.
Help	/gemini help	Displays a list of available commands.

Customization

To customize Gemini Code Assist for GitHub experience, repository maintainers can create a configuration file and/or provide a custom code review style guide (such as PEP-8 for Python) by creating and adding files to a .gemini/ folder in the base of the repository. Detailed instructions can be found here.

Limitations & Feedback

Gemini Code Assist may make mistakes. Please leave feedback on any instances where its feedback is incorrect or counter productive. You can react with 👍 and 👎 on @gemini-code-assist comments. If you're interested in giving your feedback about your experience with Gemini Code Assist for Github and other Google products, sign up here.

You can also get AI-powered code generation, chat, as well as code reviews directly in the IDE at no cost with the Gemini Code Assist IDE Extension.

---

Login fails, a dark screen, Troubleshoot, find the right path, Access granted, peace.

Footnotes

1. Review the Privacy Notices, Generative AI Prohibited Use Policy, Terms of Service, and learn how to configure Gemini Code Assist in GitHub here. Gemini can make mistakes, so double check it and use code with caution. ↩

[github-actions]

Test deployment successful!! (2026-02-23T20:38:18Z)
Preview available at https://callumwalley.github.io/mkdocs-demo-deploy/nesi/support-docs/login-troubleshoot

Seems the following pages differ;

• Login_Troubleshooting

See all deployed demo sites

[natnesi]

Hi @CallumWalley , so amazing, thank you for being proactive and helping. cc @AgentKumara
then the troubleshooting_image.png is for 2 reasons:

• link expired
• link incorrect (e.g. the last letter of the link was not copied)