Customer Support Agent

A voice and text capable customer support agent built with LiveKit Agents framework. The agent handles customer grievances by collecting order information and generating support tickets.

Features

• Dual mode support (voice and text)
• Order ID and email validation
• Automated grievance ticket generation
• Context-aware conversation flow
• Support for follow-up questions

Usage

Running the Agent

python customer_support_agent.py console  # For text mode
python customer_support_agent.py          # For voice mode

Test Credentials

• Order ID: 123456789
• Email: abcd@gmail.com

Conversation Flow

1. Credential Collection

   • Order ID verification
   • Email verification
   • Both must be valid to proceed

2. Issue Description

   • Collects issue details
   • Automatically generates title and description if needed

3. Grievance Registration

   • Creates unique grievance ID
   • Validates against refund policy
   • Provides confirmation summary

4. Follow-up Support

   • Handles post-registration queries
   • Provides grievance summaries
   • Allows additional assistance requests

Dependencies

• LiveKit Agents framework
• Deepgram STT (voice mode)
• Cartesia TTS (voice mode)
• Google Gemini LLM
• Silero VAD

Configuration

The agent supports two modes:

Text Mode

• Minimal configuration using only LLM
• No voice-related plugins
• Suitable for console interactions

Voice Mode

• Full configuration with STT/TTS
• Voice activity detection
• Turn detection for natural conversations

Error Handling

• Invalid credentials prompt for re-entry
• Context preservation between turns
• Graceful conversation recovery