Zendesk MCP Server

A Model Context Protocol server for Zendesk.

This server provides a comprehensive integration with Zendesk. It offers:

• Tools for retrieving and managing Zendesk tickets and comments
• Specialized prompts for ticket analysis and response drafting
• Full access to the Zendesk Help Center articles as knowledge base

Setup

• build: uv venv && uv pip install -e . or uv build in short.
• setup zendesk credentials in .env file, refer to .env.example.
• configure in Claude desktop (locally):

{
  "mcpServers": {
    "zendesk": {
      "command": "uv",
      "args": [
        "--directory",
        "/path/to/zendesk-mcp-server",
        "run",
        "zendesk"
        ]
    }
  }
}

• configure in Claude desktop (Docker):

{
  "mcpServers": {
    "zendesk": {
      "command": "docker",
      "args": [
        "run",
         "--rm",
         "-i",
        "-e",
        "ZENDESK_SUBDOMAIN",
        "-e",
        "ZENDESK_EMAIL",
        "-e",
        "ZENDESK_API_KEY",
        "ghcr.io/fiscaltec/zendesk-mcp:latest"
        ],
        "env": {
          "ZENDESK_SUBDOMAIN": "ZENDESK_SUBDOMAIN",
          "ZENDESK_EMAIL": "ZENDESK_EMAIL",
          "ZENDESK_API_KEY": "ZENDESK_API_KEY"
        } 
    }
  }
}

Resources

• zendesk://knowledge-base, get access to the whole help center articles.

Prompts

analyze-ticket

Analyze a Zendesk ticket and provide a detailed analysis of the ticket.

draft-ticket-respons

Draft a response to a Zendesk ticket.

Tools

get_ticket

Retrieve a Zendesk ticket by its ID

• Input:
  • ticket_id (integer): The ID of the ticket to retrieve

get_ticket_comments

Retrieve all comments for a Zendesk ticket by its ID

• Input:
  • ticket_id (integer): The ID of the ticket to get comments for

create_ticket_comment

Create a new comment on an existing Zendesk ticket

• Input:
  • ticket_id (integer): The ID of the ticket to comment on
  • comment (string): The comment text/content to add
  • public (boolean, optional): Whether the comment should be public (defaults to true)