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BD-4912: Add SMS to list of Intelligent Timing channels with advanced tracking note #11314

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BD-4912: Add SMS to list of Intelligent Timing channels with advanced tracking note #11314

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1 change: 1 addition & 0 deletions _docs/_user_guide/brazeai/intelligence/intelligent_timing.md
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Expand Up @@ -19,6 +19,7 @@ Braze calculates the optimal send time based on a statistical analysis of your u
- Push Influenced Opens
- Email Clicks
- Email Opens (excluding [Machine Opens]({{site.baseurl}}/user_guide/data/report_metrics/#machine-opens))
- SMS clicks (only if [link shortening]({{site.baseurl}}/user_guide/message_building_by_channel/sms_mms_rcs/link_shortening/) and advanced tracking are enabled)
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Copilot AI Dec 9, 2025

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The word "clicks" should be capitalized to maintain consistency with the other list items. The list uses "Email Clicks" and "Email Opens", so this should be "SMS Clicks" (capital C).

Suggested change
- SMS clicks (only if [link shortening]({{site.baseurl}}/user_guide/message_building_by_channel/sms_mms_rcs/link_shortening/) and advanced tracking are enabled)
- SMS Clicks (only if [link shortening]({{site.baseurl}}/user_guide/message_building_by_channel/sms_mms_rcs/link_shortening/) and advanced tracking are enabled)

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@atom-evens atom-evens Dec 9, 2025

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@bre-fitzgerald here's an example of a random Copilot suggestion. I'll let you decide whether to commit. I'll approved the PR, so feel free to merge after you do your dealings with Copilot.


For example, Sam might open your emails in the morning regularly, but she opens your app and interacts with notifications in the evening. That means Sam would receive an email campaign with Intelligent Timing in the morning, while she would receive campaigns with push notifications in the evening, when she's more likely to engage.

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