[16.0][ADD] repair_notification : Send mail to customer on repair start/end

repair_notification/README.rst

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+===================
+Repair Notification
+===================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:3c3f7bfffa4d25e9a8fba4dadaef7e8ffd758a1c6b3d4afdb7edd0e1ecf6a49d
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Frepair-lightgray.png?logo=github
+    :target: https://github.com/OCA/repair/tree/16.0/repair_notification
+    :alt: OCA/repair
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/repair-16-0/repair-16-0-repair_notification
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/repair&target_branch=16.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+This module extends the standard Repair application to improve customer
+communication during the repair process.
+
+It adds new configuration options in the Repair application settings
+allowing users to:
+
+- Enable or disable automatic email notifications when a repair starts
+
+- Enable or disable automatic email notifications when a repair ends
+
+- Select a specific email template for each notification type (start and
+  end)
+
+When enabled, an email is automatically sent to the customer:
+
+- When the repair order moves to the in progress state
+
+- When the repair order is completed
+
+To avoid duplicate notifications, the module ensures that the “repair
+start” email is sent only once per repair order. If a repair is started,
+then cancelled, and later restarted, the customer will not receive the
+start notification again.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Configuration
+=============
+
+- Go to Repair > Configuration > Settings
+- Activate Repair Start Confirmation Email > Select the Email Template >
+  save
+- Activate Repair End Confirmation Email > Select the Email Template >
+  save
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/repair/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/repair/issues/new?body=module:%20repair_notification%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* ACSONE SA/NV
+
+Contributors
+------------
+
+- Nihel GABSI [email protected]
+- Souheil BEJAOUI [email protected]
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+This module is part of the `OCA/repair <https://github.com/OCA/repair/tree/16.0/repair_notification>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

repair_notification/__init__.py

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+from . import models

repair_notification/__manifest__.py

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+# Copyright 2026 ACSONE SA/NV
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Repair Notification",
+    "summary": """Send mail notifications to the customer to inform about repair start/end""",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "author": "ACSONE SA/NV,Odoo Community Association (OCA)",
+    "website": "https://github.com/OCA/repair",
+    "depends": ["base_repair_config", "repair"],
+    "data": [
+        "views/res_config_settings.xml",
+        "data/mail_data.xml",
+    ],
+}

repair_notification/data/mail_data.xml

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+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+        <record id="mail_template_repair_start_notification" model="mail.template">
+            <field name="name">Repair Start Notification</field>
+            <field name="model_id" ref="repair.model_repair_order" />
+            <field name="email_from">{{object.user_id.email_formatted }}</field>
+            <field name="partner_to">{{object.partner_id.id}}</field>
+            <field
+            name="subject"
+        >Repair order (Ref {{object.name or 'n/a' }}) started</field>
+            <field name="lang">{{object.partner_id.lang}}</field>
+            <field name="auto_delete" eval="True" />
+            <field name="body_html" type="html">
+                <div style="margin: 0px; padding: 0px;">
+                    <p style="margin: 0px; padding: 0px; font-size: 13px;">
+                        Dear
+                        <t t-out="object.partner_id.name" />
+                        <t t-if="object.partner_id.parent_id">
+                            <t t-out="object.partner_id.parent_id.name" />
+                        </t>
+                        <br />
+                        <br />
+                        We would like to inform you that the reparation of your product
+                        <strong>
+                            <t t-out="object.product_id.name" />
+                        </strong>
+                        is just started.
+                        <br />
+                        <br />
+                        <t t-out="object.company_id.name" /> team.
+                        <br />
+                        <br />
+                    </p>
+                </div>
+            </field>
+        </record>
+
+    <record id="mail_template_repair_end_notification" model="mail.template">
+            <field name="name">Repair End Notification</field>
+            <field name="model_id" ref="repair.model_repair_order" />
+            <field name="email_from">{{object.user_id.email_formatted }}</field>
+            <field name="partner_to">{{object.partner_id.id}}</field>
+            <field
+            name="subject"
+        >Repair order (Ref {{object.name or 'n/a' }}) ended</field>
+            <field name="lang">{{object.partner_id.lang}}</field>
+            <field name="auto_delete" eval="True" />
+            <field name="body_html" type="html">
+                <div style="margin: 0px; padding: 0px;">
+                    <p style="margin: 0px; padding: 0px; font-size: 13px;">
+                        Dear
+                        <t t-out="object.partner_id.name" />
+                        <t t-if="object.partner_id.parent_id">
+                            <t t-out="object.partner_id.parent_id.name" />
+                        </t>
+                        <br />
+                        <br />
+                        We would like to inform you that the reparation of your product
+                        <strong>
+                            <t t-out="object.product_id.name" />
+                        </strong>
+                        is just ended.
+                        <br />
+                        <br />
+                        <t t-out="object.company_id.name" /> team.
+                        <br />
+                        <br />
+                    </p>
+                </div>
+            </field>
+        </record>
+</odoo>

repair_notification/models/__init__.py

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+from . import res_config_settings
+from . import res_company
+from . import repair_order

repair_notification/models/repair_order.py

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+# Copyright 2026 ACSONE SA/NV
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class RepairOrder(models.Model):
+
+    _inherit = "repair.order"
+
+    repair_start_mail_sent = fields.Boolean(default=False, copy=False)
+
+    def write(self, vals):
+        res = super().write(vals)
+        if (
+            "state" in vals
+            and vals["state"] == "under_repair"
+            and not self.repair_start_mail_sent
+        ):
+            self._send_repair_start_confirmation_email()
+            self.repair_start_mail_sent = True
+        elif "state" in vals and vals["state"] == "done":
+            self._send_repair_end_confirmation_email()
+        return res
+
+    def _send_repair_start_confirmation_email(self):
+        """Send customer notification when the repair is started"""
+        for rec in self.filtered("company_id.send_repair_start_confirmation"):
+            repair_template_id = rec.company_id.repair_start_template_id.id
+            rec.with_context(
+                force_send=True,
+            ).message_post_with_template(repair_template_id)
+
+    def _send_repair_end_confirmation_email(self):
+        """Send customer notification when the repair is ended"""
+        for rec in self.filtered("company_id.send_repair_end_confirmation"):
+            repair_template_id = rec.company_id.repair_end_template_id.id
+            rec.with_context(
+                force_send=True,
+            ).message_post_with_template(repair_template_id)

repair_notification/models/res_company.py

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+# Copyright 2026 ACSONE SA/NV
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class ResCompany(models.Model):
+
+    _inherit = "res.company"
+
+    def _default_repair_start_template(self):
+        try:
+            return self.env.ref(
+                "repair_notification.mail_template_repair_start_notification"
+            ).id
+        except ValueError:
+            return False
+
+    def _default_repair_end_template(self):
+        try:
+            return self.env.ref(
+                "repair_notification.mail_template_repair_end_notification"
+            ).id
+        except ValueError:
+            return False
+
+    send_repair_start_confirmation = fields.Boolean(
+        help="Notify the customer when repairing starts"
+    )
+    send_repair_end_confirmation = fields.Boolean(
+        help="Notify the customer when repairing ends"
+    )
+    repair_start_template_id = fields.Many2one(
+        comodel_name="mail.template",
+        string="Email Template confirmation for repair start",
+        domain="[('model', '=', 'repair.order')]",
+        default=_default_repair_start_template,
+        help="Email sent to the customer once the repair is started.",
+    )
+    repair_end_template_id = fields.Many2one(
+        comodel_name="mail.template",
+        string="Email Template confirmation for repair end",
+        domain="[('model', '=', 'repair.order')]",
+        default=_default_repair_end_template,
+        help="Email sent to the customer once the repair is ended.",
+    )

repair_notification/models/res_config_settings.py

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+# Copyright 2026 ACSONE SA/NV
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class ResConfigSettings(models.TransientModel):
+
+    _inherit = "res.config.settings"
+
+    send_repair_start_confirmation = fields.Boolean(
+        related="company_id.send_repair_start_confirmation",
+        readonly=False,
+    )
+    repair_start_template_id = fields.Many2one(
+        related="company_id.repair_start_template_id",
+        readonly=False,
+    )
+    send_repair_end_confirmation = fields.Boolean(
+        related="company_id.send_repair_end_confirmation",
+        readonly=False,
+    )
+    repair_end_template_id = fields.Many2one(
+        related="company_id.repair_end_template_id",
+        readonly=False,
+    )

repair_notification/readme/CONFIGURE.md

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+- Go to Repair > Configuration > Settings
+- Activate Repair Start Confirmation Email > Select the Email Template > save
+- Activate Repair End Confirmation Email > Select the Email Template > save

repair_notification/readme/CONTRIBUTORS.md

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+- Nihel GABSI <[email protected]>
+- Souheil BEJAOUI <[email protected]>

repair_notification/readme/DESCRIPTION.md

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+This module extends the standard Repair application to improve customer communication during the repair process.
+
+It adds new configuration options in the Repair application settings allowing users to:
+
+- Enable or disable automatic email notifications when a repair starts
+
+- Enable or disable automatic email notifications when a repair ends
+
+- Select a specific email template for each notification type (start and end)
+
+When enabled, an email is automatically sent to the customer:
+
+- When the repair order moves to the in progress state
+
+- When the repair order is completed
+
+To avoid duplicate notifications, the module ensures that the “repair start” email is sent only once per repair order.
+If a repair is started, then cancelled, and later restarted, the customer will not receive the start notification again.