feat(ui): adds more case resolution reasons with descriptions #6066
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Pull Request Overview
This PR extends case resolution functionality by adding a comprehensive set of resolution reasons along with detailed descriptions and tooltips for improved user guidance across the UI and Slack integration.
- Introduces enhanced enums (CaseResolutionReason and CaseResolutionReasonDescription) with 10 resolution types.
- Updates Vue components to display tooltips for resolution reasons.
- Refactors Slack integration and backend flows to use the new enum values.
Reviewed Changes
Copilot reviewed 9 out of 9 changed files in this pull request and generated 2 comments.
Show a summary per file
| File | Description |
|---|---|
| tests/case/test_case_service.py | Minor formatting updates and consistent use of double quotes. |
| src/dispatch/static/dispatch/src/components/SearchPopover.vue | Updates to prop type for hotkeys and addition of optional tooltips. |
| src/dispatch/static/dispatch/src/case/store.js | Added resolution tooltips and reasons from the new enums. |
| src/dispatch/static/dispatch/src/case/DetailsTab.vue | Refactored resolution reason select to use centralized store data with tooltips. |
| src/dispatch/static/dispatch/src/case/ClosedDialog.vue | Similar resolution reason select updates and layout adjustments. |
| src/dispatch/static/dispatch/src/case/CaseResolutionSearchPopover.vue | Replaced hardcoded resolution reasons with computed store values and added tooltips. |
| src/dispatch/plugins/dispatch_slack/case/interactive.py | Updated Slack actions to support dynamic description updates using new enum values. |
| src/dispatch/case/flows.py | Updated auto-close flow to use corrected enum value. |
| src/dispatch/case/enums.py | Revised enums to include the new resolution reasons and their descriptions. |
wssheldon
approved these changes
Jun 20, 2025
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This PR introduces a comprehensive set of case resolution reasons with detailed descriptions and implements tooltips across the web interface and Slack integration to help users understand each resolution option.
Backend Changes
CaseResolutionReasonenum insrc/dispatch/case/enums.pywith 10 comprehensive resolution reasons:CaseResolutionReasonDescriptionenum with detailed descriptions for each resolution reasonsrc/dispatch/plugins/dispatch_slack/case/interactive.pyto use the new enum-based descriptionsFrontend Changes
src/dispatch/static/dispatch/src/case/store.jswith new resolution reasons and descriptionssrc/dispatch/static/dispatch/src/case/DetailsTab.vueandsrc/dispatch/static/dispatch/src/case/ClosedDialog.vueshow the description of the resolution reason on hoverCaseResolutionSearchPopover.vueto use centralized store data instead of hardcoded valuesSlack Integration
Screenshots
case_resolutions_slack.mov
case_resolutions_new_ui.mov
case_resolutions_old_ui.mov