created separate feature branches

created new branches:
quick-start-guide
faqs
glossary

getting-started/faqs.md

@@ -2,15 +2,17 @@
 
 ## Business Users
 
-Design questions to influence purchasing decision
-
 ### About CFT
 
-1. What is Cloud File Transfer?
-**Cloud File Transfer \(CFT\)** is a centralized, light-weight, fully managed, API-driven service that allows agencies or businesses to transfer files easily, securely and efficiently at scale.
+**1. What is Cloud File Transfer (CFT)?**
+
+A centralized, fully managed, API-driven service that allows agencies or businesses to transfer files easily, securely and efficiently at scale.
+
+**2. What are the benefits of using CFT?**
 
+- Application Infrastructure Architecture Standard Compliant
 
-2. What are the benefits of using CFT?
+CFT complies to IM8's AIAS policy and will ensure compliance with future policy updates.
 
 - Plug and play
 
@@ -20,50 +22,53 @@ Start transferring files in minutes without the operational cost and overheads o
 
 Eliminates the need to manage your own infrastructure or worry about over or under provisioning. CFT runs on planet-scale infrastructure. Whether it is zero to N transfers, or seasonal spikes, CFT scales automatically for you.  
 
-- Application Infrastructure Architecture Standard Compliant
-
-Compliance is hard. Staying compliant is harder. CFT complies to IM8's AIAS policy and will ensure compliance with future policy updates.
+- Fully automated?
+Eliminate tedious manual processes. File transfers in CFT are fully automated.
 
 - Customized file transfers
 
 Policy templates allow you to define policies and customize your file transfers.
 
 - Data integrity
+
 Consistent and accessible data in real-time across multiple touchpoints. Secure file transfer mechanisms make sure that your files arrive intact from source to destination.
 
-3. How does it work?
 
 
-4. Where is it hosted?
+**4. Where is it hosted?**
+
+**3. How does I use it?**
 
 
-5. Is it compatible with web-based applications or mobile app?
+**5. Is it compatible with web-based applications or mobile app?**
 
-6. When will it be available?
+**6. When will it be available?**
 
 
 ### Subscription/Billing
 
 
-1. Pricing Information?
+**1. Pricing Information?**
 
-2. What are the package options you offer?
+**2. What are the package options you offer?**
 
 Customizable workflows.
 
-3. Can I add-on or scale down my package options?
+**3. Can I add-on or scale down my package options?**
 
 Yes you can add-on or scale down your package options at any time.
 
-4. Can I monitor the resource utilization of my projects?
+**4. Can I monitor the resource utilization of my projects?**
 
 Yes we have a self-service admin portal that allows you to view and manage the resource utilization of your projects.
 
-5. Can I download billing reports?
+**5. Can I download billing reports?**
+
+Yes you can download reports from the self-service admin portal.
 
-6. How do I terminate my subscription?
+**6. How do I terminate my subscription?**
 
-7. I am interested in trying out CFT service, do you offer a trial?
+**7. I am interested in trying out CFT service, do you offer a trial?**
 
    Yes we do. We offer a sandbox environment for you to try out our APIs and get a feel of the file transfer process.
 
@@ -73,29 +78,30 @@ Yes we have a self-service admin portal that allows you to view and manage the r
 - We will send you an email with the sandbox credentials.
 - Start testing with [OpenAPI specifications](https://docs.developer.gov.sg/docs/cft-rest-api-documentation/) or call the APIs from applications.
 
-8. Can't find what you are looking for? Email us at: 
+**8. Can't find what you are looking for?** 
+
+Email us at:** 
 
 
-## Customer Support
 
-Design questions to reduce support efforts for the CFT Support team
+## Customer Support
 
 ### Admin Portal
 
-1. I am unable to login to admin portal
+**1. I am unable to login to admin portal**
 
 A TechPass account is required to access admin portal.
 
 If you do not have a TechPass account, click [here.]\[insert link \]
 
 If you are a TechPass user, your account may have been disabled due to inactivity. You will need to enable it.
 
-2. My TechPass account is disabled, how do I enable it?
+**2. My TechPass account is disabled, how do I enable it?**
 
 Your Agency Manager will need to raise a Service Request in TechPass portal to enable your account.
 
 ### General
 
-1. I am not able to send files
+**1. I am not able to send files**
 
-2. I am not able to receive files
+**2. I am not able to receive files**

getting-started/glossary.md

@@ -29,6 +29,9 @@ A public identifier for applications. Required to generate an authorization toke
 ## Cloud File Transfer \(CFT\)
 A lightweight, fully managed, API-driven service that allows agencies or businesses to transfer files easily, securely and efficiently at scale.
 
+## Content Disarm and Reconstruct \(CDR\)
+
+
 ## JWT
 JSON Web Token (JWT) is an open standard (RFC 7519) that defines a compact and self-contained way for securely transmitting information between parties as a JSON object.