Troubleshooting

Storefront Inspection

1. The Page Builder did not display on storefront

• Make sure that Goomento Page Builder module was enabled, in Goomento > Configuration > General > Active
• Make sure Page Builder was Enabled and Store view is matching with current storefront
• Enable the Debug Mode to see what happened, in Goomento > Configuration > Editor > Debug Mode choose Yes
• Flush/ Clean Magento Cache

2. Visual editor did not load

• Visual editor may crash for the first load, it's due to the timeout of loading resources from CDN, try to reload your browser, It'll go away

3. Missing style on storefront

Goomento stored CSS files in pub/media/css, those files responsible for each content styling, so please make sure

• Folder pub/media/goomento/css is writable
• Try to generate the new style, go to Goomento > Management > Global.Css > Save and Refresh - Will refresh all globals and contents styling
• Use different CSS Print Method in Goomento > Configuration > Editor > Style > Use Inline Css then choose Yes - Will use inline CSS instead
• Flush/ Clean Magento Cache

4. Some error logs in console

If you saw some issue which related to these, you're good to go:

• Uncaught Error: Script error for "ace/...
• [Report Only] Refused to frame 'https://www.google.com/' because it violates the following Content Security Policy directive ...

These issues won't causing any issue to Editor

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Backend Inspection

Anyone with programming knowledge can read code and debug

1. Enable debug mode

Go to Goomento > Configuration > Editor > Debug Mode set to Yes

This action will throw error on the storefront

2. Disable Goomento cache

Since Goomento Page Builder serves cache for better experiment, this can causing some issues that storefront does not update regarding new changes that has just made

Go to System > Tools > Cache Management then disable Pagebuilder Frontend and Pagebuilder Backend then give it a try

3. Logs collection

Goomento saved logs into 02 files

• var/log/pagebuilder/debug.log: It records every hit on rendering content or common usage
• var/log/pagebuilder/error.log: Error will be written into this file, regardless config Goomento > Configuration > Editor > Debug Mode

Developer need to collect these log files to investigate the issue

Something else? Open An Issue or Contact Us