Incident Response: Google Chat space creation

content/en/incident_response/incident_management/integrations/_index.md

@@ -28,10 +28,12 @@ Configure and manage incident-related integrations from the **Incident Settings*
 {{< whatsnext desc="Set up and use the following integrations within the context of Datadog Incident Management:">}}
     {{< nextlink href="/incident_response/incident_management/integrations/slack" >}}Slack{{< /nextlink >}}
     {{< nextlink href="/incident_response/incident_management/integrations/microsoft_teams" >}}Microsoft Teams{{< /nextlink >}}
+    {{< nextlink href="/incident_response/incident_management/integrations/google_chat" >}}Google Chat{{< /nextlink >}}
     {{< nextlink href="/incident_response/incident_management/integrations/jira" >}}Jira{{< /nextlink >}}
     {{< nextlink href="/incident_response/incident_management/integrations/servicenow" >}}ServiceNow{{< /nextlink >}}
     {{< nextlink href="/incident_response/incident_management/integrations/status_pages" >}}Status Pages{{< /nextlink >}}
     {{< nextlink href="/incident_response/incident_management/integrations/statuspage" >}}Atlassian Statuspage{{< /nextlink >}}
+
 {{< /whatsnext >}}
 
 ## Further reading

content/en/incident_response/incident_management/integrations/googlechat.md

@@ -0,0 +1,53 @@
+---
+title: Integrate Google Chat with Datadog Incident Management
+description: Manage Datadog incidents directly from Google Chat.
+aliases:
+- /service_management/incident_management/integrations/google_chat/
+further_reading:
+  - link: "/incident_response/incident_management/incident_settings/integrations"
+    tag: "Documentation"
+    text: "Incident Integrations Settings"
+  - link: "/integrations/google-hangouts-chat"
+    tag: "Documentation"
+    text: "Google Chat Integration"
+---
+
+## Overview
+
+The Google Chat integration for Datadog Incident Management connects your incident response workflows directly to Google Chat by automatically creating Google Chat spaces for collaboration when Datadog incidents are declared.
+
+## Prerequisites
+
+Install the integration through the [Google Chat Integration tile][1]. A Google Workspace admin must configure delegated user permissions and set up a target audience and add that to the integration tile. For more information, see the [Google Chat integration][2] documentation.
+
+After the integration is installed, navigate to [**Incidents** > **Settings** > **Integrations**][3] to enable Google Chat features for Incident Management.
+
+## Incident Spaces
+
+You can configure Incident Management to automatically create a dedicated Google space for each incident that meets criteria you define. Your responders can then manage the incident directly in Google Chat from the incident space.
+
+To use incident spaces, go to **[Incident Response > Incident Management > Settings > Integrations][3]** and enable **Automatically create Google Chat spaces for incidents**.
+
+1. Select an Organization from the dropdown. If you don't see any options, reach out to Google Workspace administrator to connect your Google organization to Datadog.
+2. Select a Target Audience from the dropdown. "Default" is the default target audience set by your Google Workspace administrator, which could be a private or public target audience group. Reach out to your Google Workspace administrator if this is unclear.
+
+3. The **channel name template** you define determines how Datadog names the incident spaces it creates. The following variables are available in channel name templates:
+
+* `{{public_id}}`: Incident's numeric ID
+* `{{title}}`: Incident's title
+* `{{created}}`: Incident's creation date in format MM_DD_YYYY
+* `{{yyyy}}`: Incident's four-digit creation year
+* `{{mm}}`: Incident's two-digit creation month
+* `{{dd}}`: Incident's two-digit creation day of month
+* `{{severity}}`: Incident's severity
+* `{{random_adjective}}`: Random adjective
+* `{{random_noun}}`: Random noun
+* `{{slug}}`: Slug (when slug source is set to 'servicenow', this will display the ServiceNow record number)
+
+## Further reading
+
+{{< partial name="whats-next/whats-next.html" >}}
+
+[1]: https://app.datadoghq.com/integrations/google-hangouts-chat
+[2]: /integrations/google-hangouts-chat/
+[3]: https://app.datadoghq.com/incidents/settings#Integrations