Welcome to the Student Ticketing System (STS) repository! This project is designed to streamline and manage service tasks for students within the Johnson & Wales University (JWU) community, specifically for IT Field Services. Below, you will find details about the purpose, features, setup, and usage of the system.
The Student Ticketing System (STS) is a centralized platform for students and IT Field Services staff to:
- ⏳ Track and process field service tasks.
- 📞 Enhance productivity and the abilities of IT employees.
- 🔄 Provide data-driven insights into support operations.
This system is built with JWU’s operational needs in mind and adheres to the proprietary license agreement.
- 📖 Student Portal: A user-friendly interface for students to submit and view ticket updates.
- 🔧 Admin Dashboard: Tools for IT staff to manage, prioritize, and resolve tickets.
- 📊 Data Reporting: Generate reports on ticket trends and resolution times.
- ✔ Role-Based Access: Different functionality for students, IT staff, and admins.
To run this project, you will need:
- 🌐 Web Server: Apache or Nginx
- 💻 PHP: Version 8.0 or higher
- 🏛 Database: MySQL or MariaDB
- 📚 Composer: Dependency manager for PHP
- 🌄 Browser: Modern web browser (e.g., Chrome, Firefox)
- Log in using JWU credentials
- Submit ticket with necessary details
- Track resources through dashboard
- Log in with staff credentials
- View and manage service tasks
- Update statuses and provide insights on field work
Contributions limited to authorized JWU IT Field Services team members:
- Fork repository
- Create new branch for feature/fix
- Submit pull request with detailed changes
Only JWU IT Field Services and broader JWU organization authorized to use, modify, or distribute software. See LICENSE file for details.
Thank you for using the Student Ticketing System (STS)! 🙌