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Recurring totals display subscription period as "Every Array" #2926

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ryanr14 opened this issue Dec 17, 2024 · 3 comments
Open

Recurring totals display subscription period as "Every Array" #2926

ryanr14 opened this issue Dec 17, 2024 · 3 comments
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@ryanr14
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ryanr14 commented Dec 17, 2024

Describe the Bug

Hey all, I've come across this issue again and am able to replicate it only with PayPal Payments activated. Here is what I've found thus far.

I can only get this to happen with All Products for Subscriptions, and in my case this only happens when having 2 (only 2) products on subscription in the cart and using the “classic” cart and checkout template or shortcodes. It doesn't happen for me with one product, or then 3 or more.

When I have two simple products, on subscription thanks to All Products for Subscriptions, I notice that the "every X period" disappears, which appears to cause the "every Array" issue.

Screen.Recording.2024-12-15.at.3.46.02.PM.mov

9130771-zen

To Reproduce

  1. Setup a site with Subscriptions & All Products for Subscriptions
  2. Create subscription plan
  3. Add any two products to your card using that plan
  4. See error in cart and checkout

Screenshots

Image Image Image

Expected Behavior

You can purchase two products on a subscription plan via PayPal.

Actual Behavior

Environment

wc-product-export-16-12-2024-1734363391741.csv

Additional Details

System status

It's too long to paste here, this is a PDF of the system status report.
subscriptions.mystagingwebsite.com.pdf ```

@SydeKrystian SydeKrystian added the support Support case label Dec 18, 2024
@SydeKrystian
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Hello @ryanr14

It seems that your GitHub issue is primarily a support request. While we value your input and feedback, GitHub is predominantly used for our development activities. For a prompt and detailed response, we kindly ask that you reach out directly to our support team.

When you contact our support team, please include a copy of your WooComnmerce system report. This will help us get to the bottom of your issue more quickly.

We'll be closing this GitHub issue for now. However, once you reach out to our support team, rest assured they'll be ready to assist you with your concerns. Thank you for your understanding!

Kind regards,
Krystian

@dakota
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dakota commented Dec 20, 2024

@SydeKrystian, I believe this was closed in error. @ryanr14 is part of the support team :)

@SydeKrystian
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Hello @dakota

My mistake—I initially thought this was a regular support inquiry that should be moved to support.

That said, I tried reproducing the issue, and APFS is working fine on my end with 2.9.5

@ryanr14 Could you reupload the video and screenshot? I’d like to confirm the steps I might be missing to properly reproduce the issue.

@SydeKrystian SydeKrystian reopened this Dec 20, 2024
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