Stripe declines cards incorrectly assuming site is in test mode

[alexpi]

Hello,

On some Stripe credit card payments, customers are getting a "Your card was declined. Your request was in test mode, but used a non test card." error message, even though the site is in live mode. Any reasons for why is this happening?

[tobiasfabian]

Hi @alexpi

just be be sure. Have you set ww.merx.production to true?

I have never seen such a problem in any project. I also have no clever ideas where this problem could come from.
For further investigation you could check the logs in your Stripe account. Maybe these logs can give you some more information.

[alexpi]

Hello,

I have set ww.merx.production to true in a separate config file pertaining to the production domain. It's strange, the vast majority of transactions are successful, while a few are failling and shown in Stripe's test mode logs.

[tobiasfabian]

That’s strange. It is probably related to the configuration file. Can you give any more details about the website? If you want to, you can send me a mail (merx@wagnerwagner.de) with further details.