On Admin WP end: In filters option should be added all tickets filter like uvdesk helpdesk
How to Reproduce:
Issue 1:
Step 1: Login with admin panel, and here you will shown a filters but not showing all filters fields:
On WP admin panel:

On Saas admin panel:

Issue 2:
On Change filter here should be some headings like we perform here actions in tickets:

Also, here added all filters fields like uvdesk HD.
Possible Solution:
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On filter should be here shown all fields of filters like: customer, group, team, type, tags etc check on uvdesk helpdesk.
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In change tickets actions so here should be add a heading for change action in tickets