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"Your company wants to build a software system supporting call center nurses (advice nurse) answering questions from customers about potential health problems.",
"Projected users: 250+ nurses worldwide",
"Requirements: access patient medical histories; assist nurses in providing medical diagnosis; enable client customers to reach local medical staff (if necessary), contacting the local medical staff directly ahead of time (if necessary)",
"Later phase requirements: enable parts of the system for direct client customer use"