Update issue templates

Author: lfrancke

template/.github/ISSUE_TEMPLATE/01-normal-issue.md

@@ -0,0 +1,17 @@
+---
+name: Normal issue
+about: This is just a normal empty issue with a simple checklist
+title: ''
+labels: ''
+assignees: ''
+
+---
+
+## Issue checklist
+
+This is a simple checklist of things to bear in mind when creating a new issue.
+
+- [ ] **Describe the use-case**: As far as possible, use the pattern "As a [type of user], I would like [feature/functionality] to be able to do [specific action]." This helps identify the feature and the problem it addresses.
+- [ ] **Indicate importance and urgency**: Use a scale (e.g., low, medium, high) to indicate the level of importance and urgency.
+- [ ] **Work-around**: If there is a known work-around, describe it briefly.
+- [ ] **Environment**: Describe the environment where the issue occurs (e.g., SDP version, K8S version, etc.).