[Medium] Need Insights on SLAs

[RahiDroid]

🚀 Feature Request

Description

Hi team,

I can see SLAs, but I am not sure how I can create them. If there's any documentation around it, please share. If any access needs to be granted, please do it for the entire Sales team.

Mockups or References

[KanchanChauhan]

@RahiDroid We were informed that we do not use SLAs in our workflows as of now, so hid it from Next CRM.
Just in case it seems like something you want to use, there is a documentation on it https://docs.frappe.io/crm/service-level-agreement

[RahiDroid]

@KanchanChauhan Yes, it's not part of existing workflow. But we're interested in introducing it to the team, please enable it.

[RahiDroid]

@KanchanChauhan I was looking at the wrong SLA, I do have access to create a CRM SLA here, https://erp.rtcamp.com/app/crm-service-level-agreement

However, I don't have access to assign a priority. Can you please grant it? And other access too, whichever is relevant for me to be able to create SLAs and setup notifications.