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Update preflight-support-bundle-about.mdx
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docs/vendor/preflight-support-bundle-about.mdx

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@@ -117,7 +117,9 @@ This section provides an overview of support bundles, including how support bund
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A support bundle is a valuable diagnostic tool that collects and analyzes key troubleshooting data from the customer deployment to enable the end user to self-diagnose and resolve, and when escalating is necessary, it provides the supoprt teams with key necessary information upfront, reducing overall issue resolution time. Replicated has found that Severity 1 issues are resolved three times faster when a support bundle is provided during an issue escalation.
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The data collected in a support bundle depends on the collectors and redactors defined by the Vendor in the support bundle specification included with the application release. When a support bundle process is generated the process collects defined data from the cluster, redacts sensitive fields, and then perform analysis on the data to provide remediation steps. The output is a compressed tar.gz file that can be subsequently shared during a support escalation. No data is shared outside the cluster unless the resulting tar.gz file is explicitly shared.
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The data collected in a support bundle depends on the collectors and redactors defined by the Vendor in the support bundle specification included with the application release. See Customizing Support Bundles for more information.
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When a support bundle process is generated the process collects defined data from the cluster, redacts sensitive fields, and then perform analysis on the data to provide remediation steps. The output is a compressed tar.gz file that can be subsequently shared during a support escalation. No data is shared outside the cluster unless the resulting tar.gz file is explicitly shared by the end customer. See Generating and Sharing Support Bundles for more information.
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Support bundles can collect a variety of important cluster-level data from customer environments, such as:
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* Pod logs

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