Failed sendouts should be inspectable

[alexanderloewe]

Bug Report

The new Text for failed sendings is helpful, as it allows us to see that a certain number of deliveries could not be completed successfully.

However, unlike successful sendings, failed sendings currently cannot be opened or inspected in detail. As a result, there is no straightforward way to identify which recipients did not receive the newsletter.

Current workaround

To determine the affected recipients, we currently have to:

1. export the original recipient list;
2. export or retrieve the successful recipients;
3. compare both lists manually using a diff.

This becomes unnecessarily cumbersome, especially for larger recipient lists and recurring newsletter campaigns.

Expected behaviour

Failed sendings should be clickable in the same way as successful sendings. The detail view should expose the recipients for whom delivery failed, ideally including the available error information for each recipient.

This would make it possible to identify delivery problems directly within the interface without having to perform an external list comparison.

Plugin Version

3.8.3

Craft CMS Version

5.10

PHP Version

No response

[bencroker]

When a sendout it fails, it fails due to failure to send to one or more contacts. Those contacts are logged to and visible in the /storage/logs/campaign-*.log file.

It sounds like you’re asking for a way to see a list of contacts that did not receive the sendout (due to it failing) but that should have? This is not possible because the recommendation is that once failed contacts are removed (or the maxSendFailuresAllowed config setting is never reached), the sendout should be resumed so that all remaining contacts receive the campaign.