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doFactoryReset does not always preserve pairing information #519

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korzonkiee opened this issue Dec 9, 2024 · 1 comment
Open
2 of 11 tasks

doFactoryReset does not always preserve pairing information #519

korzonkiee opened this issue Dec 9, 2024 · 1 comment
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bug Something isn't working

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@korzonkiee
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Platform on which you observed the bug:

  • Android
  • iOS
  • Other
  • Platform is not relevant for this bug

Device on which you observed the bug:

  • Polar OH1
  • Polar Verity Sense
  • Polar H10
  • Polar H9
  • Polar 360
  • Other
  • Device is not relevant for this bug

Describe the bug
The doFactoryReset function is intended to reset the device while preserving pairing information, but it does not always behave as expected. Although the SDK passes true as the parameter for preservePairingInformation (here), pairing information is sometimes lost, and as a result, user has to pair with the device again.

How to Reproduce
It doesn't always happen, but I experienced this behaviour 2-4 times in 10 attempts when doing factory reset on Android with Polar 360.

Expected behavior
Pairing information should be preserved during factory reset.

Screenshots and logs
doFactoryResetPreservePairingInformation.log
@korzonkiee korzonkiee added the bug Something isn't working label Dec 9, 2024
@pth-pe-gh
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FLOW-61160

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@korzonkiee @pth-pe-gh