Dealing with orders that contain multiple owners #71
Description
Context
Most of the time, there are different assets owners within a single order.
Thus, the delivery operator needs to keep track of the items ownerships.
Extra features development
2 years ago, I’ve modified the plugin to include 3 extra fields for each item in an order :
- “Owner” & “Owner group”. They are automatically sent to inventory items during asset generation.
- “Comment” is a free field allowing to help the delivery operator to know exactly what the item is. Can replace "Owner field" if user is not created yet.
Feedback
Pros:
- Delivery technician doesn’t have to open extra document to find out which assets belongs to which user
- Auto-fills during delivery process seems to be less error prone
Cons:
- Sometimes, the user doesn’t exist in GLPI/LDAP yet when the order is created. Then it’s not possible to process the automatic filling of user’s field in GLPI inventory. The "comment" field is then used as a workaround.
Sharing the modification
While this local modification has been appreciated in-house, I would like to know:
- If this feature worth sharing in a pull request?
- Does this feature break the purpose of the plugin / GLPI / ITIL?
- What would be the common alternatives?
A lighter alternative
To just add one “Comment” field (string) for order items.
Pros:
- More general multi-purpose approach.
- Allow delivery operator to keep track of items ownership within GLPI (without additional documents)
- Help delivery operator to know exactly what the item is
Cons:
- Delivery operator has to fill manually ownership field in inventory
Regards,
Cédric.