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feat: updated support informations
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content/orientdb-enterprise.md

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title = "Enterprise"
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description = "Enterprise Edition"
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weight = 2
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[extra]
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menu = false
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OrientDB Enterprise edition consist in a set of plugins of OrientDB that provide features specific for enterprise, these plugins come as a for of a jar that could be plugged
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inside the OrientDB Community Distribution, and it used to be closed source and provided only behind subscription, but since version 3.1.x also these set of plugins
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have been made open source, and the agent.jar can easily be downloaded from the [Downloads Page](/downloads/) for free.
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content/support.md

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- [Issue Tracker](https://github.com/orientechnologies/orientdb/issues)
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# OrientDB Direct Help
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# OrientDB Support Services
2020

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If you are a company that require some help you can mail at [[email protected]](mailto:[email protected]) we will be happy to engage with you,
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also if you are using OrientDB consider the sponsor options available on the [GitHub Repository](https://github.com/orientechnologies/orientdb).
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There is the possibility to ask for privileged access to support channels, and have a company ready to provide you consultancy around various aspects of
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OrientDB, like: troubleshooting, application model design, SQL and query issues, bugs fixing, version upgrade support.
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Here some basic example plans for getting support of OrientDB
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| | Community | Basic | Advanced | Consultancy |
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| ----- | -------- | ------------------ | ---------------------------- | ----------- |
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| Discussion | ✓ | ✓ | ✓ | ✓ |
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| Issue Tracker | ✓ | ✓ | ✓ | ✓ |
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| Docs | ✓ | ✓ | ✓ | ✓ |
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| Direct Support by mail | ✗ | ✓ | ✓ | ✓ |
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| Query Support | ✗ | ✓ | ✓ | ✓ |
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| Support on Upgrade | ✗ | ✗ | ✓ | ✓ |
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| Emergency Patch | ✗ | ✗ | ✓ | ✓ |
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| Security Escalation | ✗ | ✗ | ✓ | ✓ |
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| Application Model Definition | ✗ | ✗ | ✗ | ✓ |
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| On Site Support | ✗ | ✗ | ✗ | ✓ |
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| Suggested Price | Free | 1000 € Month | 4000 € Month | Case By Case Pricing |
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If you are interested in some of this support packages please mail at [[email protected]](mailto:[email protected]) we will be happy to engage with you,
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if you are using OrientDB and you do not need a support package, consider the sponsor options available on the [GitHub Repository](https://github.com/orientechnologies/orientdb), as today OrientDB is mostly maintained
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by small companies and volunteers, so sponsoring the project will make sure you can continue to use OrientDB for years to come.

sass/_markdown.scss

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background-color: #f2f1f0;
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}
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text-align:center;
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}

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