Billing renewal broken – support access locked

[TheBlockCodes]

Subscription renewal fails with “Something went wrong” for 5 days.
Dashboard blocks support due to subscription limit.
Support emails bounce.
Paddle confirmed only EmailJS can resolve.

This leaves no recovery path.

[xr0master]

Yep, we saw this — thanks for reporting it.

This one is actually coming from Paddle’s checkout widget. If there are several failed payment attempts, Paddle sometimes locks the checkout for a short time as part of their risk protection, and then it just shows the very helpful 😅 “Something went wrong” message.

Unfortunately, we can’t unlock that from our side — it clears automatically once Paddle’s risk window expires. But we forwarded your request to them.

About support access: Free-plan support was limited because it was getting flooded with very basic requests, but we agree that billing / renewal cases like this should never feel like a dead end. This is why we still have the "contact us" form.

And yes… Paddle’s bot replies are about as useful as we all know.