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Password update: Users need informative and persistent messaging if password update fails due to not meeting requirements #4642

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alainna opened this issue Mar 5, 2025 · 1 comment
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@alainna
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alainna commented Mar 5, 2025

Issue

Users who try to update their password with one that does not meet Janeway's requirements are confused:

  1. no instruction as to password requirements
  2. confusing error messages display in separate floaty boxes at the top right of the screen (not next to password field) and which disappear after a few seconds
  3. no indication that the password has not been updated

Janeway version
1.5.6, 1.7.4

To Reproduce
Steps to reproduce the behavior:

  1. Update account password with a password that doesn't meet the requirements (e.g. too short, no uppercase characters)
    Image

  2. See page refresh with a confusing error message floating box at the top right of the corner that does not explain that the password has not been updated and disappears in seconds:
    Image

Expected behavior

  1. Password requirements should be displayed in the password update box
    Image
  2. Error message should be persistent, clear, and display in or near the password update box, similar to the error message on the registration form when a non-compliant password is input, e.g. Password not updated: <reasons>
    Image
@alainna alainna added the bug Something's not working label Mar 5, 2025
@alainna alainna changed the title Password update: Users need better and persistent messaging if password update fails due to not meeting requirements Password update: Users need informative and persistent messaging if password update fails due to not meeting requirements Mar 5, 2025
@ajrbyers
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ajrbyers commented Mar 5, 2025

@alainna this will need to be tested after the next release as this template is now in the back office and looks nothing like this.

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