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Periodical reports with not replied messages #30

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mr-exz opened this issue Jan 13, 2020 · 3 comments

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feature priority_high

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mr-exz commented Jan 13, 2020 •

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Remind person on duty about not replied threads in each N minutes.
Store metrics about requests in support channels and speed of replies.

mr-exz self-assigned this

mr-exz added feature priority_high labels

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mr-exz commented Mar 27, 2021

Reminder implemented, each 15 min it will send reminder to person on duty about messages without answers.

alosenkov-infobip commented Dec 3, 2021

This functionality works! Small problems, maybe, could be processed in other tasks.

Owner Author

mr-exz commented Dec 6, 2021

Related issue with problems #82

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