Windows FlexLM_Exporter error: couldn't get lmstat version information: error while calling #196
Description
What did you do?
When you execute the FlexLM Exporter binary, as described below, you get this error message:
couldn't get lmstat version information: error while calling '<WINDOWS_INSTALL_PATH>'
Reproduce
content of lmutil directory:
[c:|d:|e:]\flexlm_exporter\lmutil
- lmutil.exe
- cpu_id
- ptc_d
- lmtools
- etc
Start Flex_LM
[c:|d:|e:]\flexlm_exporter\bin\flexlm_exporter.exe --path.config=[c:|d:|e:]\flexlm_exporter\config\licenses.yaml" --**path.lmutil="[c:|d:|e:]\flexlm_exporter\lmutil"** --log.level=debug
Error Message:
couldn't get lmstat version information: error while calling
Workaround
Create an empty lmutil file under "[c:|d:|e:]\flexlm_exporter\lmutil*lmutil*
Solution:
For Windows, add check if "lmutil.exe" exist, not just the lmutil (Unix file/directory)
What did you expect to see?
time=2025-11-06T17:09:41.252Z level=INFO source=tls_config.go:347 msg="Listening on" address=[::]:9319
time=2025-11-06T17:09:41.255Z level=INFO source=tls_config.go:350 msg="TLS is disabled." http2=false address=[::]:9319
time=2025-11-06T17:09:43.698Z level=DEBUG source=flexlm_exporter.go:91 msg="collect query:" filters=[]
time=2025-11-06T17:09:44.018Z level=DEBUG source=lmstat_feature_exp.go:108 msg=debug collector=lmstat_feature_exp matches="[10119 43.0 40 abc_d 10-mar-2026 10119 43.0 40 abc_d 10-mar-2026]"
time=2025-11-06T17:09:44.022Z level=DEBUG source=lmstat_feature_exp.go:108 msg=debug collector=lmstat_feature_exp matches="[FEATURE1 19.0 1 abc_d 10-mar-2026 FEATURE1 19.0 1 abc_d 10-mar-2026]"
time=2025-11-06T17:09:44.022Z level=DEBUG source=lmstat_feature_exp.go:108 msg=debug collector=lmstat_feature_exp matches="[266 19.0 1 abc_d 10-mar-2026 266 19.0 1 abc_d 10-mar-2026]"
What did you see instead? Under which circumstances?
time=2025-11-06T17:09:28.936Z level=INFO source=tls_config.go:350 msg="TLS is disabled." http2=false address=[::]:9319
time=2025-11-06T17:09:32.033Z level=DEBUG source=flexlm_exporter.go:91 msg="collect query:" filters=[]
time=2025-11-06T17:09:32.048Z level=DEBUG source=collector.go:187 msg="collector succeeded" name=lmstat_feature_exp duration_seconds=0
time=2025-11-06T17:09:32.051Z level=ERROR source=collector.go:182 msg="collector failed" name=lmstat duration_seconds=0.0006767 err="couldn't get lmstat version information: error while calling 'E:\Watchtower\flexlm_exporter\lmutil lmstat -v': exec: "E:\\flexlm_exporter\\lmutil": executable file not found in %PATH%:'unknown error'"
System information
No response
FlexLM Server information
FlexLM Exporter version
FlexLM Exporter configuration file
Logs