Managing Workflow between agent

[ggae2]

Hello

I've researched and reviewed various articles about managing workflows between agents in AutoGen, but I'm still seeking clarity. Let me describe a specific use case:
We want to implement an AI Client Relationship Manager ( RM) that serves as the primary point of contact with clients. This manager would:

Interface directly with clients to understand their needs
Route conversations to specialized teams based on the issue type

For example:

If a client reports travel booking issues, the RM will ask genereic information and forwarded it to Team A (Travel Booking Specialists)
If a client mentions hotel booking problems, the RM will send the request Team B (Hotel Booking Specialists)

• in some case, the Teams A or B may request specific additional information from clients through the Relationship Manager
• The Relationship Manager to maintain its role as the primary client interface
• Specialized teams to work in the background without direct client interaction

I've attempted using group chat functionality, but found it inefficient as it involves all agents simultaneously. Instead, I wonder if ther's a solution that engages only the relevant team and agents at the appropriate time.

[ekzhu]

It's not something easy to do in v0.2 API. The v0.4 API is suitable for this, and it will be released officially as soon as next week.

Please check out the followings in the v0.4 documentation:

1. Swarm (AgentChat): https://microsoft.github.io/autogen/0.4.0.dev13/user-guide/agentchat-user-guide/tutorial/swarm.html. This is still sharing all messages across all agents. But in the future with the addition of the memory module, we can start to perform selective filtering of messages within individual agents to achieve isolation. [Draft, Feedback Needed] Memory in AgentChat  #4438

2. Handoff Workflows (Core): https://microsoft.github.io/autogen/0.4.0.dev13/user-guide/core-user-guide/design-patterns/handoffs.html. This is using a lower level API but offers much more flexibility in how you would like to implement your workflow. So, you can create your customized workflow using the documented workflow as blueprint. Some ramp-up is needed to understand topic and subscription.