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Error with sync configuration files #1056

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mcdragonsi opened this issue Mar 6, 2025 · 1 comment
Open

Error with sync configuration files #1056

mcdragonsi opened this issue Mar 6, 2025 · 1 comment

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@mcdragonsi
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Have been having issues with MEGAsync for a while now. The latest issue with version megasync-5.8.0-2 nautilus-megasync-5.3.0-1 on Arch linux

  1. Install megasync
    sudo yay -S megasync nautilus-megasync
  2. Run megasync from cmd
    megasync
  3. Login window pops-up and enter credentials and log in
  4. Get the following error

Error with sync configuration files

The app has detected an error in your sync configuration data. You need to log out of MEGA to resolve this issue. If the problem persists after logging back in, report the issue to our Support team.

Image

Two buttons Log out and Contact support
After Logging out the cmd output is: Not setting scale factors. Using predefined QT_SCALE_FACTOR= "1"

I have tried to look for any configuration data but I think I have removed it weeks ago when I was troubleshooting older megasync issues.

@vbs-mega
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vbs-mega commented Mar 7, 2025

Hi there, thanks for giving us these details. As this relates to the security of your MEGA account, what we need is for you to send us an email to [email protected] from the email address you posted to us. Then we can reply with more details to assist you further. We look forward to hearing back from you!

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