Losing product custom option file upload when checking out with Adobe credit card payment method

[ctaulborg]

Preconditions and environment

• Magento version: 2.4.7-p4
• Anything else that would help a developer reproduce the bug:

Specifically is related to brand new versions of these modules:

"magento/module-payment-services-base": "2.10.2",
"magento/module-payment-services-dashboard": "2.10.2",
"magento/module-payment-services-paypal": "2.10.2",
"magento/module-payment-services-paypal-graph-ql": "2.10.2",
"magento/module-payment-services-saas-export": "2.10.2",
"magento/module-sales-data-exporter": "2.10.2",
"magento/module-service-proxy": "2.10.2",
"magento/module-store-data-exporter": "2.10.2",

Steps to reproduce

1. Make sure Adobe Payment Solutions Credit Card Method is enabled and available
2. Create a configurable product with custom option for file upload
3. Add that item to your cart with a file upload
4. Go to cart, should see item with file upload working
5. Go to checkout, choose payment method credit card and finish order
6. Upload is gone

Do the same thing with any other payment method, it works fine.

Downgrading these modules manually from 2.10.2 to 2.10.1 and the issue is no longer present.

Expected result

Order is placed, file upload stays with the product/order.

Actual result

Order is placed, file upload is lost with the product/order.

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @ctaulborg. Thank you for your report.
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[m2-assistant]

Hi @engcom-Delta. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
• 5. Add label Issue: Confirmed once verification is complete.
• 6. Make sure that automatic system confirms that report has been added to the backlog.

[m2-assistant]

Hi @engcom-November. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
• 5. Add label Issue: Confirmed once verification is complete.
• 6. Make sure that automatic system confirms that report has been added to the backlog.

[engcom-November]

Hello @ctaulborg

Thanks for reporting and collaboration,

We have verified issue by following the provided steps and We have tried to reproduce the issue in Latest instance in our local and the issue is reproducible. Kindly refer the screenshots.

Kindly please review the screenshots attached.

Credit Card Order

Paypal Order

Step to Reproduce

1. Take the product which as Custom option with file
2. Add the product to cart
3. Try to place the order using credit card (Adobe payment services)

Expected result

Order is placed, file upload stays with the product/order.

Actual result

Order is placed, file upload is lost with the product/order.

Hence the issue "Confirmed"

Thank you!