Customer custom attributes not saved when associated to other website then default website

[rofokken]

Preconditions and environment

• Magento Commerce version 2.4.7-p3
• Magento extension-b2b
• PHP 8.3

Steps to reproduce

Step 1: Create 2 websites with a store
Step 2: Create a customer attribute
Step 3: Go to the customers -> all customers -> edit a customer
Step 4: Associated the customer to the non default store
Step 5: Save customer
Step 6: Enter a value in the custom attribute (text field)
Step 7: Save customer (initially attriibute is saved correct
Step 8: Modify value in the custom attribute (text field)
Step 9: Save customer (attribute is not saved)

As a workaround:

Step 1: Now go associate the customer to the default website
Step 2: Save customer
Step 3: Add value in the custom attribute
Step 4: Save customer
Step 5: Associate the customer to the non default website.
Step 6: Save customer

Expected result

When a custom customer attribute is modified in admin customer edit it should be saved when associated to the non default website.

Actual result

When a custom customer attribute is modified in admin customer edit it is not saved when associated to the non default website.

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

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[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
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[engcom-Bravo]

Hi @rofokken,

Thanks for your reporting and collaboration.

We have tried to reproduce the issue in Latest 2.4-develop with EE edition and we are not able to reproduce the issue.Kindly refer the attached video.

Screen.Recording.2025-01-31.at.12.04.16.pm.mov

We are able to save the customer when we assign to the non default website.

Kindly recheck the issue in Latest 2.4-develop instance with EE edition and elaborate the steps to reproduce if the issue is still reproducible.

Thanks.

[rofokken]

Hi Venkata Kumar Kuntumalla,

In your video i cannot see your confirmed your second save. You changed it to newone. Did it resulted in a actual save and is the Test attribute now "Newone"? I am missing "step 9". Initial save works, save after this one does not.

Thanks

[rofokken]

@engcom-Bravo see also #39591 same issue

[engcom-Bravo]

Hi @rofokken,

Thanks for your update.

We have tried to reproduce the issue in Latest 2.4-develop instance with EE edition and the issue is reproducible.Kindly refer the screenshots.

When a custom customer attribute is modified in admin customer edit it is not saved when associated to the non default website.

Hence Confirming the issue.

Thanks.