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Troubleshooting VPN on Samsung devices

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krlvm edited this page Nov 12, 2020 · 3 revisions

Samsung introduced a bug in August 2020 software update that preventing us from starting VPN service

The problem is related to multi-user configuration, the cause of the problem can be Knox Folder or Dual Messenger features of Samsung devices, which is actually a separate user profiles. You can either disable these features, either grant a specific permissions to PowerTunnel to get it work.

Resolving the problem

  1. Install ADB
  2. Enable USB Debugging on your device
  3. Connect your device in to PC using an USB cable
  4. Execute this command:
    adb shell pm grant ru.krlvm.powertunnel.android android.permission.INTERACT_ACROSS_USERS
  5. You are done!

Original issue

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