账号单方面封禁，然后订阅不能取消，自动扣费，需要退款，解除订阅

[Rancho-Yang]

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• I have searched for duplicate or closed issues

Operating System

Windows 11和MAC系统

Kiro Version

2.7.0

Bug Description

账号单方面封禁，然后订阅不能取消，自动扣费，需要退款，解除订阅

Steps to Reproduce

账号单方面封禁，然后订阅不能取消，自动扣费，需要退款，解除订阅

Expected Behavior

账号单方面封禁，然后订阅不能取消，自动扣费，需要退款，解除订阅

Conversation ID

Unable to obtain payment portal URL: Your User ID (e4785498-5001-70dd-5465-8d661430dc1b) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://app.kiro.dev/account/usage?support_form

Additional Context

Unable to obtain payment portal URL: Your User ID (e4785498-5001-70dd-5465-8d661430dc1b) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://app.kiro.dev/account/usage?support_form

[github-actions]

Thanks for reaching out and opening this issue! We understand you're experiencing a frustrating situation with your account being suspended while your subscription remains active and continues to charge — that's definitely something that needs to be addressed. A maintainer will review this shortly, and in the meantime, we'd also recommend reaching out directly to the support team via the link in the error message (https://app.kiro.dev/account/usage?support_form), as they can assist with account and billing matters most quickly. Hang in there — we'll do our best to help get this sorted out! 💙

[Zhou990]

账户被封禁后链接根本登录不进去