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Support

Start with the Claude Science quickstart and troubleshooting guide.

Before opening an issue, run:

npm run claude-science:check-local
npm run claude-science:doctor

For a reproducible public issue, include:

  • Motif version or commit;
  • macOS, Node.js, and Claude Science versions;
  • whether both motif-local tools appear;
  • the failing step and exact public-safe error text; and
  • whether the connector-created HTML workbench opens in the right pane.

Do not attach sequence payloads, workspace exports, connector configuration, credentials, private paths, or unredacted logs. Reproduce with a small public or synthetic record. A successful tool result without an automatically mounted live frame may be a Claude Science host limitation; the connector-created HTML workbench is the supported visual fallback.

Security reports belong in GitHub's private vulnerability reporting flow, not in a public support issue. See SECURITY.md.