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jkazimierczak-eficode/avi-jira-updated-user-bug-report

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avi:jira:updated:user is not triggered

Turned out to be an actual but, new report creatd here: https://jira.atlassian.com/browse/ECO-1112


Used with @forge/cli 12.6.1.

Issue

When using JSM & having portal-only customers, only avi:jira:created:user is triggered.

Expected state

When using JSM, a portal-only customer should also trigger following events:

  • avi:jira:updated:user:
    • when portal-only customer updates themselves their profile from within portal (display name, email, timezone) OR
    • when portal-only customer is being updated through admin.atlassian.com (Apps > Sites > given site > Jira Service Management > Portal only customers) eg.: "Edit full name".
  • avi:jira:deleted:user:
    • when portal-only customer is being deleted through admin.atlassian.com (Apps > Sites > given site > Jira Service Management > Portal only customers).

If above events are not suited for portal-only customers, then an alternative events for portal-only customers should exists.

How to reproduce

Setup:

  1. forge register
  2. forge deploy
  3. forge install -p Jira -s yoursite.atlassian.net
  4. forge tunnel

Reproduction steps:

  1. Sign-up with new user to your's site service desk (https://yoursite.atlassian.net/servicedesk/customer/user/login)
    • avi:jira:created:user is triggered
  2. Head to https://yoursite.atlassian.net/servicedesk/customer/user/profile, and update your personal details, such as display name.
    • avi:jira:updated:user is not triggered
  3. Head to site's admin console (admin.atlassian.com), go to Apps > Sites > given site > Jira Service Management > Portal only customers, find your newly created user and delete the account.
    • avi:jira:deleted:user is not triggered

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