Upload stuck: closing SyncExtension temporarily restarts upload process #151
Description
Hello
I’m using macOS with the official internxt client. I noticed that if I try to add a folder of big files to the Internxt Drive of Finder the upload stops (I’m using a network monitor that shows me the upload and download traffic speed). It locked up for days while in the meanwhile I’ve tried restarting the Mac in hopes of getting the upload to start again with no success.
Tonight I tried exiting the SyncExtension process from Activity Monitor as I wanted to free up some RAM space (as the stuck process was using 5+ GBs of memory). Unexpectedly the process restarted along with the upload!
Just to be sure I’ve added another big folder to the Internxt Drive and the upload froze again. I exited the SyncExtension process and that restarted the upload again.
Unfortunately after just a few minutes the sync froze up again. Tried again and same thing happened.
I’ve read some user reports on reddit from a few months back that were experiencing a freeze up with big folders or files. I couldn’t find much in the logs and I don’t know if it’s the same bug from while ago but I hope this can help the team in identifying and fixing the problem.
I can send the SyncExtension logs if you need them.