FAIL TO LOAD EMPLOYEES FROM BIOMETRIC DEVICE ZKTECO

[bieko]

I have successfull added a device and passed a test connection.the problem i cant load employees from the device

[horilla-opensource]

Hi @bieko ,

The issue usually occurs due to missing or incorrect mapping between Horilla employees and users in the biometric device.

Please ensure the following:

• Employees are already created in Horilla.
• Each employee has a Badge ID assigned.
• The Badge ID in Horilla exactly matches the User ID in the ZKTeco device.

When you run the test connection, Horilla fetches users from the device and attempts to map them with existing employees using the Badge ID.

If no matching employee is found (i.e., Badge ID does not match the device User ID), the employees will not be loaded.

Summary:
No matching Badge ID → No mapping → Employees will not load.

Best Regards,
Team Horilla