Unexpected error when synchronizing thread credentials

[AlterDepp]

Home Assistant Android app version(s):
2024.12.1-full
Android version(s):
14
Device model(s):
Sony Xperia XZ2 compact
Home Assistant version:
2024.12.5
Last working Home Assistant release (if known):
?
Description of problem, include YAML if issue is related to notifications:
I had some problems with thread. Now I have separate hardware for zigbee and thread and I do not use multiprotocol anymore. Two of my thread devices were working correct, a third did not. I removed it and tried to add it again, but the companion app complains about a missing border router. Since I tried many settings, I think, I have to synchronize the thread credentials again, but I get an »unexpected error«. Unfortunately, I can not find any hints it the log.

Companion App Logs:

--------- beginning of main
12-29 17:30:18.644 25789  7792 D WebSocketRepository: Websocket: onMessage (text)
12-29 17:30:18.679 25789  7792 D WebSocketRepository: Message number 56 received
12-29 17:30:18.702 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:30:18.702 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:30:18.703 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:30:18.703 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:30:18.794 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:30:18.795 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:35:28.875 25789 25789 D SensorReceiver: Received intent: android.intent.action.SCREEN_ON
12-29 17:35:28.879 25789 25851 D WM-Processor: Processor cancelling fe7b8bd3-ba76-49d7-99a4-8b3f38f76d8b
12-29 17:35:28.880 25789 25851 D WM-Processor: WorkerWrapper could not be found for fe7b8bd3-ba76-49d7-99a4-8b3f38f76d8b
12-29 17:35:28.886 25789 25851 D WM-GreedyScheduler: Cancelling work ID fe7b8bd3-ba76-49d7-99a4-8b3f38f76d8b
12-29 17:35:28.892 25789 25789 D SensorReceiver: Sensor(s) [is_interactive] corresponding to received event android.intent.action.SCREEN_ON are disabled, skipping sensors update
12-29 17:35:28.898 25789 25789 D ButtonWidget: Broadcast received:
12-29 17:35:28.898 25789 25789 D ButtonWidget: Broadcast action: android.intent.action.SCREEN_ON
12-29 17:35:28.898 25789 25789 D ButtonWidget: AppWidgetId: -1
12-29 17:35:28.904 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:28.909 25789 25789 D MediaPlayCtrlsWidget: Broadcast received:
12-29 17:35:28.909 25789 25789 D MediaPlayCtrlsWidget: Broadcast action: android.intent.action.SCREEN_ON
12-29 17:35:28.909 25789 25789 D MediaPlayCtrlsWidget: AppWidgetId: -1
12-29 17:35:28.910 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:28.914 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:28.927 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:28.927 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:35:28.928 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:28.928 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:35:28.930 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:28.930 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:35:28.931 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:28.931 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:35:28.936 25789 25851 D WM-SystemJobScheduler: Scheduling work ID 8b6001ba-3318-4a54-b37e-1789d529dcc8Job ID 4491
12-29 17:35:28.939 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:28.939 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:35:28.940 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:28.940 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:35:28.942 25789 25789 D ButtonWidget: Updating all widgets
12-29 17:35:28.955 25789 25851 D WM-GreedyScheduler: Starting work for 8b6001ba-3318-4a54-b37e-1789d529dcc8
12-29 17:35:28.964 25789 25851 D WM-Processor: Processor: processing WorkGenerationalId(workSpecId=8b6001ba-3318-4a54-b37e-1789d529dcc8, generation=0)
12-29 17:35:28.985 25789 25789 D WM-WorkerWrapper: Starting work for io.homeassistant.companion.android.websocket.WebsocketManager
12-29 17:35:28.992 25789  8805 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:28.998 25789 25842 I WM-WorkerWrapper: Worker result SUCCESS for Work [ id=8b6001ba-3318-4a54-b37e-1789d529dcc8, tags={ io.homeassistant.companion.android.websocket.WebsocketManager } ]
12-29 17:35:29.010 25789 25789 D WM-Processor: Processor 8b6001ba-3318-4a54-b37e-1789d529dcc8 executed; reschedule = false
12-29 17:35:29.010 25789 25789 D WM-SystemJobService: 8b6001ba-3318-4a54-b37e-1789d529dcc8 executed on JobScheduler
12-29 17:35:29.017 25789 25850 D WM-GreedyScheduler: Cancelling work ID 8b6001ba-3318-4a54-b37e-1789d529dcc8
12-29 17:35:29.022 25789 25850 D WM-SystemJobScheduler: Scheduling work ID 8b6001ba-3318-4a54-b37e-1789d529dcc8Job ID 4492
12-29 17:35:29.026 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:29.026 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:35:29.047 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:29.047 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:35:30.047 25789 25789 D SensorReceiver: Received intent: android.os.action.DEVICE_IDLE_MODE_CHANGED
12-29 17:35:30.048 25789 25789 D SensorReceiver: Sensor(s) [is_idle] corresponding to received event android.os.action.DEVICE_IDLE_MODE_CHANGED are disabled, skipping sensors update
12-29 17:35:34.455 25789 25789 D WebviewActivity: Matter/Thread step changed to NOT_STARTED
12-29 17:35:34.478 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:34.481 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:34.481 25789 25789 D IntegrationRepository: isAppLocked(): false. (LockEnabled: false, appActive: false, expireMillis: 0, currentMillis: 1735490134481)
12-29 17:35:34.515 25789 25850 D WM-Processor: Processor cancelling 85176630-935e-4736-bdc3-fc44337a7fd1
12-29 17:35:34.516 25789 25850 D WM-Processor: WorkerWrapper could not be found for 85176630-935e-4736-bdc3-fc44337a7fd1
12-29 17:35:34.523 25789 25850 D WM-GreedyScheduler: Cancelling work ID 85176630-935e-4736-bdc3-fc44337a7fd1
12-29 17:35:34.570 25789 25850 D WM-SystemJobScheduler: Scheduling work ID 8b6cc286-792e-42de-80dd-45fa265c37baJob ID 4493
12-29 17:35:34.587 25789 25850 D WM-GreedyScheduler: Starting tracking for 8b6cc286-792e-42de-80dd-45fa265c37ba
12-29 17:35:34.590 25789 25850 D WM-Processor: Processor cancelling 8b6001ba-3318-4a54-b37e-1789d529dcc8
12-29 17:35:34.590 25789 25850 D WM-Processor: WorkerWrapper could not be found for 8b6001ba-3318-4a54-b37e-1789d529dcc8
12-29 17:35:34.594 25789 25850 D WM-GreedyScheduler: Cancelling work ID 8b6001ba-3318-4a54-b37e-1789d529dcc8
12-29 17:35:34.603 25789 25850 D WM-SystemJobScheduler: Scheduling work ID 7541a982-2fa4-4fa1-8b9e-a8b82bfffdfbJob ID 4494
12-29 17:35:34.608 25789 25850 D WM-GreedyScheduler: Starting work for 7541a982-2fa4-4fa1-8b9e-a8b82bfffdfb
12-29 17:35:34.608 25789 25850 D WM-GreedyScheduler: Starting tracking for 8b6cc286-792e-42de-80dd-45fa265c37ba
12-29 17:35:34.611 25789 25851 D WM-Processor: Processor: processing WorkGenerationalId(workSpecId=7541a982-2fa4-4fa1-8b9e-a8b82bfffdfb, generation=0)
12-29 17:35:34.622 25789 25851 D WM-ConstraintTracker: NetworkStateTracker24: initial state = NetworkState(isConnected=true, isValidated=true, isMetered=false, isNotRoaming=true)
12-29 17:35:34.623 25789 25851 D WM-NetworkStateTracker: Registering network callback
12-29 17:35:34.627 25789 25871 D WM-NetworkStateTracker: Network capabilities changed: [ Transports: WIFI|VPN Capabilities: NOT_METERED&INTERNET&NOT_RESTRICTED&TRUSTED&VALIDATED&NOT_ROAMING&FOREGROUND&NOT_CONGESTED&NOT_SUSPENDED&NOT_VCN_MANAGED LinkUpBandwidth>=11298Kbps LinkDnBandwidth>=59455Kbps TransportInfo: <VpnTransportInfo{type=1, sessionId=null, bypassable=false longLivedTcpConnectionsExpensive=false}> UnderlyingNetworks: Null]
12-29 17:35:34.637 25789 25842 D WM-GreedyScheduler: Constraints met: Scheduling work ID WorkGenerationalId(workSpecId=8b6cc286-792e-42de-80dd-45fa265c37ba, generation=0)
12-29 17:35:34.638 25789 25849 D WM-Processor: Processor: processing WorkGenerationalId(workSpecId=8b6cc286-792e-42de-80dd-45fa265c37ba, generation=0)
12-29 17:35:34.900 25789 25789 D WM-WorkerWrapper: Starting work for io.homeassistant.companion.android.websocket.WebsocketManager
12-29 17:35:34.901 25789 25789 D WM-WorkerWrapper: Starting work for io.homeassistant.companion.android.sensors.SensorWorker
12-29 17:35:34.902 25789 15773 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:34.905 25789 25849 I WM-Processor: Moving WorkSpec (8b6cc286-792e-42de-80dd-45fa265c37ba) to the foreground
12-29 17:35:34.908 25789 25789 D WM-SystemJobService: onStartJob for WorkGenerationalId(workSpecId=7541a982-2fa4-4fa1-8b9e-a8b82bfffdfb, generation=0)
12-29 17:35:34.909 25789 25789 D WM-SystemJobService: onStartJob for WorkGenerationalId(workSpecId=8b6cc286-792e-42de-80dd-45fa265c37ba, generation=0)
12-29 17:35:34.916 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:34.917 25789 25789 D IntegrationRepository: isAppLocked(): false. (LockEnabled: false, appActive: false, expireMillis: 0, currentMillis: 1735490134917)
12-29 17:35:34.921 25789 15773 D SensorWorker: Updating all Sensors in foreground.
12-29 17:35:34.923 25789 25849 D WM-Processor: Work WorkGenerationalId(workSpecId=7541a982-2fa4-4fa1-8b9e-a8b82bfffdfb, generation=0) is already enqueued for processing
12-29 17:35:34.924 25789 25849 D WM-Processor: Work WorkGenerationalId(workSpecId=8b6cc286-792e-42de-80dd-45fa265c37ba, generation=0) is already enqueued for processing
12-29 17:35:34.924 25789 25849 I WM-WorkerWrapper: Worker result SUCCESS for Work [ id=7541a982-2fa4-4fa1-8b9e-a8b82bfffdfb, tags={ io.homeassistant.companion.android.websocket.WebsocketManager } ]
12-29 17:35:34.924 25789 15773 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:34.941 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:34.941 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:35:34.944 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:34.944 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:35:34.956 25789 25789 I WM-SystemFgDispatcher: Started foreground service Intent { act=ACTION_START_FOREGROUND cmp=io.homeassistant.companion.android/androidx.work.impl.foreground.SystemForegroundService (has extras) }
12-29 17:35:34.956 25789 25789 D WM-SystemFgDispatcher: Notifying with (id:42, workSpecId: 8b6cc286-792e-42de-80dd-45fa265c37ba, notificationType :1)
12-29 17:35:34.958 25789 25789 D WM-SystemFgDispatcher: Notifying with (id:42, workSpecId: 8b6cc286-792e-42de-80dd-45fa265c37ba, notificationType :1)
12-29 17:35:34.960 25789 25789 D WM-Processor: Processor 7541a982-2fa4-4fa1-8b9e-a8b82bfffdfb executed; reschedule = false
12-29 17:35:34.960 25789 25789 D WM-SystemJobService: 7541a982-2fa4-4fa1-8b9e-a8b82bfffdfb executed on JobScheduler
12-29 17:35:34.968 25789 25850 D WM-GreedyScheduler: Cancelling work ID 7541a982-2fa4-4fa1-8b9e-a8b82bfffdfb
12-29 17:35:34.971 25789 25789 D WM-SystemJobService: onStopJob for WorkGenerationalId(workSpecId=7541a982-2fa4-4fa1-8b9e-a8b82bfffdfb, generation=0)
12-29 17:35:34.974 25789 25850 D WM-SystemJobScheduler: Scheduling work ID 7541a982-2fa4-4fa1-8b9e-a8b82bfffdfbJob ID 4495
12-29 17:35:35.001 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:35.001 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:35:35.078 25789 15773 D NextAlarm: No alarm is scheduled, sending unavailable
12-29 17:35:35.107 25789 15773 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:35.108 25789 15773 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:35.178 25789  1856 D WebviewActivity: External bus {"type":"connection-status","payload":{"event":"connected"},"id":18}
12-29 17:35:35.226 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:35.248 25789 15773 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:35.285 25789 15773 I SensorReceiver: Sensor updates and sync completed
12-29 17:35:35.301 25789 25850 I WM-WorkerWrapper: Worker result SUCCESS for Work [ id=8b6cc286-792e-42de-80dd-45fa265c37ba, tags={ io.homeassistant.companion.android.sensors.SensorWorker } ]
12-29 17:35:35.306 25789 25789 D WM-Processor: Processor 8b6cc286-792e-42de-80dd-45fa265c37ba executed; reschedule = false
12-29 17:35:35.306 25789 25789 D WM-GreedyScheduler: Stopping tracking for WorkGenerationalId(workSpecId=8b6cc286-792e-42de-80dd-45fa265c37ba, generation=0)
12-29 17:35:35.308 25789 25850 D WM-GreedyScheduler: Cancelling work ID 8b6cc286-792e-42de-80dd-45fa265c37ba
12-29 17:35:35.312 25789 25789 D WM-SystemJobService: 8b6cc286-792e-42de-80dd-45fa265c37ba executed on JobScheduler
12-29 17:35:35.312 25789 25789 D WM-SystemFgDispatcher: Removing Notification (id: 42, workSpecId: WorkGenerationalId(workSpecId=8b6cc286-792e-42de-80dd-45fa265c37ba, generation=0), notificationType: 1
12-29 17:35:35.313 25789 25850 D WM-SystemJobScheduler: Scheduling work ID 8b6cc286-792e-42de-80dd-45fa265c37baJob ID 4496
12-29 17:35:35.313 25789 25789 I WM-SystemFgDispatcher: Stopping foreground service
12-29 17:35:35.313 25789 25789 D WM-SystemFgService: Shutting down.
12-29 17:35:35.316 25789 25789 D WM-SystemJobService: onStopJob for WorkGenerationalId(workSpecId=8b6cc286-792e-42de-80dd-45fa265c37ba, generation=0)
12-29 17:35:35.333 25789 25850 D WM-NetworkStateTracker: Unregistering network callback
12-29 17:35:35.390 25789  1856 D WebviewActivity: External bus {"type":"theme-update","id":19}
12-29 17:35:35.426 25789 25789 D WebviewActivity: Color from webview is "#101e24-SPACER-#111111"
12-29 17:35:35.426 25789 25789 D WebviewActivity: Color from webview is "#101e24-SPACER-#111111"
12-29 17:35:35.427 25789 21716 D WebViewPresenterImpl: Try getting color from webview color "#101e24".
12-29 17:35:35.427 25789 21716 I WebViewPresenterImpl: Found color -15720924.
12-29 17:35:35.430 25789 21716 D WebViewPresenterImpl: Try getting color from webview color "#111111".
12-29 17:35:35.430 25789 21716 I WebViewPresenterImpl: Found color -15658735.
12-29 17:35:35.764 25789 25789 I chromium: [INFO:CONSOLE(1)] "Received event for unknown subscription 40. Unsubscribing.", source: http://hasi.hilie.de/frontend_latest/core.2ec491a82939c7be.js (1)
12-29 17:35:35.916 25789 25789 I chromium: [INFO:CONSOLE(0)] "Uncaught (in promise) #<Object>", source: http://hasi.hilie.de/lovelace-heizung/default_view (0)
12-29 17:35:35.916 25789 25789 I chromium: [INFO:CONSOLE(0)] "Uncaught (in promise) #<Object>", source: http://hasi.hilie.de/lovelace-heizung/default_view (0)
12-29 17:35:35.916 25789 25789 I chromium: [INFO:CONSOLE(0)] "Uncaught (in promise) #<Object>", source: http://hasi.hilie.de/lovelace-heizung/default_view (0)
12-29 17:35:35.916 25789 25789 I chromium: [INFO:CONSOLE(0)] "Uncaught (in promise) #<Object>", source: http://hasi.hilie.de/lovelace-heizung/default_view (0)
12-29 17:35:35.917 25789 25789 I chromium: [INFO:CONSOLE(0)] "Uncaught (in promise) #<Object>", source: http://hasi.hilie.de/lovelace-heizung/default_view (0)
12-29 17:35:37.091 25789 25789 I chromium: [INFO:CONSOLE(0)] "Uncaught (in promise) #<Object>", source: http://hasi.hilie.de/lovelace-heizung/default_view (0)
12-29 17:35:42.291 25789  1856 D WebviewActivity: External bus {"type":"config_screen/show","id":20}
12-29 17:35:42.405 25789 25789 D IntegrationRepository: setAppActive(): false
12-29 17:35:42.417 25789 25789 D IntegrationRepository: setAppActive(): false
12-29 17:35:42.429 25789 25789 D SensorReceiver: Received intent: io.homeassistant.companion.android.UPDATE_SENSORS
12-29 17:35:42.431 25789 21716 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:42.495 25789 21716 D NextAlarm: No alarm is scheduled, sending unavailable
12-29 17:35:42.508 25789 21716 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:42.508 25789 21716 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:42.607 25789 21716 D SensorReceiver: Nothing to update for server 1 (Daheim)
12-29 17:35:42.608 25789 21716 I SensorReceiver: Sensor updates and sync completed
12-29 17:35:42.698 25789 25789 D IntegrationRepository: isAppLocked(): false. (LockEnabled: false, appActive: false, expireMillis: 0, currentMillis: 1735490142698)
12-29 17:35:42.965 25789 14152 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:35:42.980 25789 25789 D CompatibilityChangeReporter: Compat change id reported: 303742236; UID 10394; state: DISABLED
12-29 17:35:43.035 25789 25789 D SettingsWearDetection: API unavailable for discovering nodes (no Wear)
12-29 17:35:43.129 25789 25789 D IntegrationRepository: isAppLocked(): false. (LockEnabled: false, appActive: false, expireMillis: 0, currentMillis: 1735490143129)
12-29 17:35:43.130 25789 25789 D IntegrationRepository: setAppActive(): true
12-29 17:35:43.550 25789 25789 D VRI[WebViewActivity]: visibilityChanged oldVisibility=true newVisibility=false
12-29 17:35:43.551 25789 25789 W WindowOnBackDispatcher: sendCancelIfRunning: isInProgress=falsecallback=androidx.activity.OnBackPressedDispatcher$Api34Impl$createOnBackAnimationCallback$1@49a1fd2
12-29 17:36:03.148 25789  7792 D WebSocketRepository: Websocket: onMessage (text)
12-29 17:36:03.158 25789  7792 D WebSocketRepository: Message number 56 received
12-29 17:36:03.170 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:36:03.171 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:36:03.172 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:36:03.172 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:36:03.227 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:36:03.227 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:36:36.500 25789 25789 D IntegrationRepository: isAppLocked(): false. (LockEnabled: false, appActive: true, expireMillis: 0, currentMillis: 1735490196500)
12-29 17:36:36.500 25789 25789 D IntegrationRepository: setAppActive(): true
12-29 17:36:38.533 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:36:38.534 25789 25789 D WebSocketRepository: Sending message 57: {type=get_config, id=57}
12-29 17:36:38.535 25789 25789 D WebSocketRepository: Message number 57 sent
12-29 17:36:38.571 25789  7792 D WebSocketRepository: Websocket: onMessage (text)
12-29 17:36:38.573 25789  7792 D WebSocketRepository: Message number 57 received
12-29 17:36:38.887 25789 25789 D WebSocketRepository: Sending message 58: {type=thread/list_datasets, id=58}
12-29 17:36:38.888 25789 25789 D WebSocketRepository: Message number 58 sent
12-29 17:36:38.900 25789  7792 D WebSocketRepository: Websocket: onMessage (text)
12-29 17:36:38.901 25789  7792 D WebSocketRepository: Message number 58 received
12-29 17:36:48.977 25789 25789 D WebSocketRepository: Sending message 59: {type=thread/get_dataset_tlv, dataset_id=01H69GJYQNNY9M1JYABRVNF67E, id=59}
12-29 17:36:48.978 25789 25789 D WebSocketRepository: Message number 59 sent
12-29 17:36:48.989 25789  7792 D WebSocketRepository: Websocket: onMessage (text)
12-29 17:36:48.990 25789  7792 D WebSocketRepository: Message number 59 received
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: Thread import to device failed
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: com.google.android.gms.common.api.ApiException: 8: INTERNAL_ERROR
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at com.google.android.gms.common.internal.ApiExceptionUtil.fromStatus(com.google.android.gms:play-services-base@@18.4.0:3)
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at com.google.android.gms.common.api.internal.TaskUtil.setResultOrApiException(com.google.android.gms:play-services-base@@18.4.0:4)
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at com.google.android.gms.common.api.internal.TaskUtil.setResultOrApiException(com.google.android.gms:play-services-base@@18.4.0:1)
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at com.google.android.gms.internal.threadnetwork.zzy.onResult(com.google.android.gms:play-services-threadnetwork@@16.2.1:1)
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at com.google.android.gms.common.api.internal.IStatusCallback$Stub.zaa(com.google.android.gms:play-services-base@@18.4.0:3)
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at com.google.android.gms.internal.base.zab.onTransact(com.google.android.gms:play-services-base@@18.4.0:3)
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at android.os.Binder.execTransactInternal(Binder.java:1505)
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at android.os.Binder.execTransact(Binder.java:1444)
12-29 17:37:38.888 25789 25789 D IntegrationRepository: setAppActive(): false
12-29 17:37:38.915 25789 25789 D VRI[SettingsActivity]: visibilityChanged oldVisibility=true newVisibility=false
12-29 17:37:38.915 25789 25789 D VRI[SettingsActivity]: visibilityChanged oldVisibility=true newVisibility=false
12-29 17:37:38.963 25789 25789 W WindowOnBackDispatcher: sendCancelIfRunning: isInProgress=falsecallback=androidx.activity.OnBackPressedDispatcher$Api34Impl$createOnBackAnimationCallback$1@e5f7832
12-29 17:37:39.192 25789 25842 D WM-Processor: Processor cancelling 7541a982-2fa4-4fa1-8b9e-a8b82bfffdfb
12-29 17:37:39.193 25789 25842 D WM-Processor: WorkerWrapper could not be found for 7541a982-2fa4-4fa1-8b9e-a8b82bfffdfb
12-29 17:37:39.193 25789 25789 D SensorReceiver: Received intent: android.intent.action.SCREEN_OFF
12-29 17:37:39.194 25789 25789 D SensorReceiver: Sensor(s) [is_interactive] corresponding to received event android.intent.action.SCREEN_OFF are disabled, skipping sensors update
12-29 17:37:39.200 25789 25842 D WM-GreedyScheduler: Cancelling work ID 7541a982-2fa4-4fa1-8b9e-a8b82bfffdfb
12-29 17:37:39.206 25789 25789 D ButtonWidget: Broadcast received:
12-29 17:37:39.206 25789 25789 D ButtonWidget: Broadcast action: android.intent.action.SCREEN_OFF
12-29 17:37:39.206 25789 25789 D ButtonWidget: AppWidgetId: -1
12-29 17:37:39.211 25789 25789 D MediaPlayCtrlsWidget: Broadcast received:
12-29 17:37:39.211 25789 25789 D MediaPlayCtrlsWidget: Broadcast action: android.intent.action.SCREEN_OFF
12-29 17:37:39.211 25789 25789 D MediaPlayCtrlsWidget: AppWidgetId: -1
12-29 17:37:39.213 25789 25789 D MediaPlayCtrlsWidget: Broadcast received:
12-29 17:37:39.213 25789 25789 D MediaPlayCtrlsWidget: Broadcast action: android.intent.action.SCREEN_OFF
12-29 17:37:39.213 25789 25789 D MediaPlayCtrlsWidget: AppWidgetId: -1
12-29 17:37:39.215 25789 25789 D MediaPlayCtrlsWidget: Broadcast received:
12-29 17:37:39.215 25789 25789 D MediaPlayCtrlsWidget: Broadcast action: android.intent.action.SCREEN_OFF
12-29 17:37:39.215 25789 25789 D MediaPlayCtrlsWidget: AppWidgetId: -1
12-29 17:37:39.218 25789 25789 D MediaPlayCtrlsWidget: Broadcast received:
12-29 17:37:39.218 25789 25789 D MediaPlayCtrlsWidget: Broadcast action: android.intent.action.SCREEN_OFF
12-29 17:37:39.218 25789 25789 D MediaPlayCtrlsWidget: AppWidgetId: -1
12-29 17:37:39.242 25789 25842 D WM-SystemJobScheduler: Scheduling work ID a8091518-93cb-4389-836d-90843af0c84aJob ID 4497
12-29 17:37:39.254 25789 25789 D WM-SystemJobService: onStartJob for WorkGenerationalId(workSpecId=a8091518-93cb-4389-836d-90843af0c84a, generation=0)
12-29 17:37:39.256 25789 25842 D WM-GreedyScheduler: Starting work for a8091518-93cb-4389-836d-90843af0c84a
12-29 17:37:39.257 25789 25842 D WM-Processor: Processor: processing WorkGenerationalId(workSpecId=a8091518-93cb-4389-836d-90843af0c84a, generation=0)
12-29 17:37:39.258 25789 25842 D WM-Processor: Work WorkGenerationalId(workSpecId=a8091518-93cb-4389-836d-90843af0c84a, generation=0) is already enqueued for processing
12-29 17:37:39.261 25789 25789 D WM-WorkerWrapper: Starting work for io.homeassistant.companion.android.websocket.WebsocketManager
12-29 17:37:39.266 25789 12801 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:37:39.269 25789 25850 I WM-WorkerWrapper: Worker result SUCCESS for Work [ id=a8091518-93cb-4389-836d-90843af0c84a, tags={ io.homeassistant.companion.android.websocket.WebsocketManager } ]
12-29 17:37:39.279 25789 25789 D WM-Processor: Processor a8091518-93cb-4389-836d-90843af0c84a executed; reschedule = false
12-29 17:37:39.279 25789 25789 D WM-SystemJobService: a8091518-93cb-4389-836d-90843af0c84a executed on JobScheduler
12-29 17:37:39.286 25789 25851 D WM-GreedyScheduler: Cancelling work ID a8091518-93cb-4389-836d-90843af0c84a
12-29 17:37:39.290 25789 25851 D WM-SystemJobScheduler: Scheduling work ID a8091518-93cb-4389-836d-90843af0c84aJob ID 4498
12-29 17:39:39.251 25789 25789 D MediaPlayCtrlsWidget: Broadcast received:
12-29 17:39:39.251 25789 25789 D MediaPlayCtrlsWidget: Broadcast action: android.appwidget.action.APPWIDGET_UPDATE
12-29 17:39:39.251 25789 25789 D MediaPlayCtrlsWidget: AppWidgetId: -1
12-29 17:39:39.259 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.259 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.260 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.260 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.264 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.264 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.265 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.265 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.272 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.272 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.272 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.273 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.319 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.319 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.327 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.334 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.334 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.338 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.347 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.347 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.348 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.348 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.349 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.349 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.351 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.351 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.353 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.353 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.354 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.354 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.355 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.355 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.356 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.356 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.378 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.378 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.388 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.388 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.395 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.395 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:39:39.416 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:39:39.416 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:40:22.529 25789  7792 D WebSocketRepository: Websocket: onMessage (text)
12-29 17:40:22.532 25789  7792 D WebSocketRepository: Message number 56 received
12-29 17:40:22.539 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:40:22.539 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:40:22.540 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:40:22.540 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:40:22.586 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:40:22.587 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:40:24.897 25789 25850 D WM-Processor: Processor cancelling a8091518-93cb-4389-836d-90843af0c84a
12-29 17:40:24.897 25789 25850 D WM-Processor: WorkerWrapper could not be found for a8091518-93cb-4389-836d-90843af0c84a
12-29 17:40:24.902 25789 25850 D WM-GreedyScheduler: Cancelling work ID a8091518-93cb-4389-836d-90843af0c84a
12-29 17:40:24.906 25789 25789 D SensorReceiver: Received intent: android.intent.action.SCREEN_ON
12-29 17:40:24.906 25789 25789 D SensorReceiver: Sensor(s) [is_interactive] corresponding to received event android.intent.action.SCREEN_ON are disabled, skipping sensors update
12-29 17:40:24.909 25789 25789 D ButtonWidget: Broadcast received:
12-29 17:40:24.909 25789 25789 D ButtonWidget: Broadcast action: android.intent.action.SCREEN_ON
12-29 17:40:24.909 25789 25789 D ButtonWidget: AppWidgetId: -1
12-29 17:40:24.918 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:40:24.922 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:40:24.922 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:40:24.922 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:40:24.922 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:40:24.925 25789 25789 D ButtonWidget: Updating all widgets
12-29 17:40:24.933 25789 25789 D MediaPlayCtrlsWidget: Broadcast received:
12-29 17:40:24.933 25789 25789 D MediaPlayCtrlsWidget: Broadcast action: android.intent.action.SCREEN_ON
12-29 17:40:24.933 25789 25789 D MediaPlayCtrlsWidget: AppWidgetId: -1
12-29 17:40:24.934 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:40:24.936 25789 25850 D WM-SystemJobScheduler: Scheduling work ID 470f8a0e-327c-4e80-a560-a4f26d9866a1Job ID 4499
12-29 17:40:24.937 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:40:24.937 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:40:24.937 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:40:24.937 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:40:24.937 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:40:24.937 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:40:24.938 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:40:24.938 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:40:24.938 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:40:24.946 25789 25789 D WM-SystemJobService: onStartJob for WorkGenerationalId(workSpecId=470f8a0e-327c-4e80-a560-a4f26d9866a1, generation=0)
12-29 17:40:24.947 25789 25850 D WM-GreedyScheduler: Starting work for 470f8a0e-327c-4e80-a560-a4f26d9866a1
12-29 17:40:24.949 25789 25842 D WM-Processor: Processor: processing WorkGenerationalId(workSpecId=470f8a0e-327c-4e80-a560-a4f26d9866a1, generation=0)
12-29 17:40:24.949 25789 25842 D WM-Processor: Work WorkGenerationalId(workSpecId=470f8a0e-327c-4e80-a560-a4f26d9866a1, generation=0) is already enqueued for processing
12-29 17:40:24.952 25789 25789 D WM-WorkerWrapper: Starting work for io.homeassistant.companion.android.websocket.WebsocketManager
12-29 17:40:24.953 25789 14152 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:40:24.954 25789 25842 I WM-WorkerWrapper: Worker result SUCCESS for Work [ id=470f8a0e-327c-4e80-a560-a4f26d9866a1, tags={ io.homeassistant.companion.android.websocket.WebsocketManager } ]
12-29 17:40:24.962 25789 25789 D WM-Processor: Processor 470f8a0e-327c-4e80-a560-a4f26d9866a1 executed; reschedule = false
12-29 17:40:24.963 25789 25789 D WM-SystemJobService: 470f8a0e-327c-4e80-a560-a4f26d9866a1 executed on JobScheduler
12-29 17:40:24.967 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:40:24.967 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:40:24.968 25789 25851 D WM-GreedyScheduler: Cancelling work ID 470f8a0e-327c-4e80-a560-a4f26d9866a1
12-29 17:40:24.974 25789 25851 D WM-SystemJobScheduler: Scheduling work ID 470f8a0e-327c-4e80-a560-a4f26d9866a1Job ID 4500
12-29 17:40:24.978 25789 25789 D WM-SystemJobService: onStopJob for WorkGenerationalId(workSpecId=470f8a0e-327c-4e80-a560-a4f26d9866a1, generation=0)
12-29 17:40:24.983 25789 25789 D ServerConnectionInfo: localUrl is: false, usesInternalSsid is: false, usesWifi is: true
12-29 17:40:24.983 25789 25789 D ServerConnectionInfo: Using external URL
12-29 17:40:26.283 25789 25789 D VRI[SettingsActivity]: visibilityChanged oldVisibility=false newVisibility=true
12-29 17:40:26.334 25789 25789 D IntegrationRepository: isAppLocked(): false. (LockEnabled: false, appActive: false, expireMillis: 1735490259888, currentMillis: 1735490426334)
12-29 17:40:28.570 25789 25789 W WindowOnBackDispatcher: sendCancelIfRunning: isInProgress=falsecallback=android.app.Dialog$$ExternalSyntheticLambda2@26820dc
12-29 17:40:28.576 25789  1658 D HWUI    : endAllActiveAnimators on 0x78695a59a0 (RippleDrawable) with handle 0x79295390b0
12-29 17:40:28.627 25789 25789 D IntegrationRepository: isAppLocked(): false. (LockEnabled: false, appActive: false, expireMillis: 1735490259888, currentMillis: 1735490428627)
12-29 17:40:28.627 25789 25789 D IntegrationRepository: setAppActive(): true
12-29 17:40:36.569 25789 14152 D LogcatReader: Read logcat for pid 25789

Screenshot or video of problem:

Additional information:

[jpelgrom]

Unfortunately, this looks like an error in Google Play Services without any details for the app to use. The app only tells Google Play Services on your device about Thread networks, and then the initial commissioning is handled outside the app.

12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: Thread import to device failed
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: com.google.android.gms.common.api.ApiException: 8: INTERNAL_ERROR
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at com.google.android.gms.common.internal.ApiExceptionUtil.fromStatus(com.google.android.gms:play-services-base@@18.4.0:3)
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at com.google.android.gms.common.api.internal.TaskUtil.setResultOrApiException(com.google.android.gms:play-services-base@@18.4.0:4)
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at com.google.android.gms.common.api.internal.TaskUtil.setResultOrApiException(com.google.android.gms:play-services-base@@18.4.0:1)
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at com.google.android.gms.internal.threadnetwork.zzy.onResult(com.google.android.gms:play-services-threadnetwork@@16.2.1:1)
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at com.google.android.gms.common.api.internal.IStatusCallback$Stub.zaa(com.google.android.gms:play-services-base@@18.4.0:3)
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at com.google.android.gms.internal.base.zab.onTransact(com.google.android.gms:play-services-base@@18.4.0:3)
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at android.os.Binder.execTransactInternal(Binder.java:1505)
12-29 17:36:49.042 25789 25789 E ThreadManagerImpl: 	at android.os.Binder.execTransact(Binder.java:1444)

Is your device connected to a Wi-Fi network? Is the Thread network reachable from the Wi-Fi network?

As a workaround, you might try clearing stored data for Google Play Services to clear up any old credentials. Keep in mind that this also clears other Google services like local Wallet data.

[AlterDepp]

Is your device connected to a Wi-Fi network?

Yes.

Is the Thread network reachable from the Wi-Fi network?

I think so. I have a home assistant yellow, which is on the same Wi-Fi-network and two devices are working.

As a workaround, you might try clearing stored data for Google Play Services to clear up any old credentials. Keep in mind that this also clears other Google services like local Wallet data.

I already tried, but it doesn’t help.

[dshokouhi]

wow not much for the app to go by, have you tried again later yet? 😝

https://developers.google.com/android/reference/com/google/android/gms/common/api/CommonStatusCodes#INTERNAL_ERROR()

An internal error occurred. Retrying should resolve the problem.

May need to wait some time for the issue to resolve itself?

[AlterDepp]

May need to wait some time for the issue to resolve itself?

I am trying for some weeks now, removed and reinstalled the app, …

[jpelgrom]

Can you try (re)installing the Google Home app while the device is connected to a charger and wait a couple of minutes? Shouldn't be required for Matter/Thread compatibility, but in the past that seemed to be the only way to trigger installation of those modules. Maybe by doing that it will fix whatever is broken inside Play Services.

[AlterDepp]

Can you try (re)installing the Google Home app while the device is connected to a charger and wait a couple of minutes?

I installed the Google Home app, but it did not help either. But the app complains, it can not connect to the internet …

[AlterDepp]

Am 2024-12-29 19:36, schrieb Jason-Tariq:

Hello @AlterDepp [1] A support ticket has been opened for you. Kindly Talk to Support on the Live support page [2] so that your issue can be looked into. CLICK HERE [2] -- Reply to this email directly, view it on GitHub [3], or unsubscribe [4]. You are receiving this because you were mentioned.Message ID: ***@***.***>

Do I have to do anything on this site?

[dshokouhi]

Do I have to do anything on this site?

just an FYI we dont know who that user is and dont recommend clicking on any random links. Probably a phishing attempt.