Network UPS Tools fails due to entity not found #436
Description
Just recently purchased 2 new Cyberpower PR1500LCDRT2U UPS. When attempting to get things running, we can see that the list_usb is outputting that it can see the UPS devices:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 006: ID 10c4:8a2a Silicon Labs HubZ Smart Home Controller
Bus 001 Device 004: ID 0764:0601 Cyber Power System, Inc. PR1500LCDRT2U UPS
Bus 001 Device 007: ID 0bda:8771 Realtek Semiconductor Corp. Bluetooth Radio
Bus 001 Device 008: ID 0764:0601 Cyber Power System, Inc. PR1500LCDRT2U UPS
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
But when it actually goes to attempt to get services started, it fails saying that it can find the entity:
[18:37:09] INFO: Starting the UPS drivers...
0.000000 [D1] Starting UPS: cyberpower-ups1
Using subdriver: CyberPower HID 0.6
Network UPS Tools - Generic HID driver 0.47 (2.8.0)
USB communication driver (libusb 1.0) 0.43
nut_libusb_get_string: Pipe error
0.078297 [D1] Starting UPS: cyberpower-ups2
Can't claim USB device [0764:0601]@0/0: Entity not found
Network UPS Tools - Generic HID driver 0.47 (2.8.0)
USB communication driver (libusb 1.0) 0.43
Network UPS Tools - UPS driver controller 2.8.0
0.112740 Driver failed to start (exit status=1)
I do see that it is attempting to use the generic CyberPower HID 0.6 but as noted, it can't claim the device due to the entity not found. Is this due to a newer device? I see that PR1500RT2U is in the manufacturer database at https://networkupstools.org/ddl/Cyber_Power_Systems/PR1500RT2U.html and believe that this is likely just a newer version.
So the question comes down to being is the PR1500LCDRT2U supported or is the entity not found a different issue?
Full tracelog without password attached: nut-addon.log