No new user notification emails

[stern83]

For some reason I no longer recieve new user notification emails to my administrator email. While new user still recieves confirmation emails, meaning the SMTP settings are correct. And I checked my spam folder of course but found nothing. So I missed new user registration.
I've also checked celery container logs but also nothing suspicious found.

Where are email list configured to which notifications are sent? Because it may be multiple owners/administrator accounts created. Are notifications to all of them sent automatically?

[DavidMStraub]

Yes, it should be sent to all. Can you post the version info please?

[DavidMStraub]

multi-tree: false means notification e-mails will go to users of type owner. Can you double-check that your user is of type owner, not administator? (Administrator is a special role that is only needed on multi-tree deployments.)

[stern83]

I have both administrator and owner user account but for some reason neither of them recieves notification emails. But initially, after installing Gramps Web v24.12, email notifications were sent to my administrator account.

[DavidMStraub]

The task succeeds as shown in your log, so either

• the e-mail is sent but your e-mail server discards it for some reason
• the result of get_owner_emails is an empty list for some reason. Could be worth looking at the user table in the database, especially the tree, role, and email columns of the owner(s).

[stern83]

Thanks for the clarification.
Indeed, the tree column was empty, and I fixed it with an SQL query. I believe this happened after I recently changed my hosting provider, and during that process, I migrated the existing user database volume to the newly created tree. Now both the administrator and the owner are successfully receiving email notifications.

But why doesn't the user receive a tree ID when registering a new user through the registration form?

[DavidMStraub]

Good question! I guess it's a bug! Can you please create an issue in the github.com/gramps-project/gramps-web-api repo?

[emyoulation]

And if the issue could mention notifying a related Discourse forum topic and this thread of any resolution, it would help to properly conclude all 3.

https://gramps.discourse.group/t/no-emails-being-received-by-tree-owner/8622/2

https://github.com/gramps-project/gramps-web-api/issues

[Paul-G-M]

Thanks for the clarification. Indeed, the tree column was empty, and I fixed it with an SQL query. ….
Now both the administrator and the owner are successfully receiving email notifications.

I’d like to check this out. Really noob question: what’s the path to the database? (Running in Docker on Debian)

[DavidMStraub]

Thanks @stern83 for reporting the issue here gramps-project/gramps-web-api#693

@Paul-G-M the database is in a subdirectory of /root/.gramps/grampsdb.