Timeout with external proxies (cloudflare)

[muzzol]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.10

Bug description

When performing a large export (csv, pdf, slk) I get timeouts from cloudflare (probably happens the same with similar products).

The problem is similar to apache/php timeouts (max_execution_time + memory_limit) but with an external proxy, so I can't configure or modify anything.

If I circumvent cloudflare and I access the server directly (internal IP) I get the export without any problem.

Relevant log output

Page URL

http://localhost:5870/glpi10/front/ticket.php?is_deleted=0&as_map=0&browse=0&criteria%5B0%5D%5Blink%5D=AND&criteria%5B0%5D%5Bfield%5D=16&criteria%5B0%5D%5Bsearchtype%5D=morethan&_select_criteria%5B0%5D%5Bvalue%5D=0&criteria%5B0%5D%5Bvalue%5D=2024-01-01%2012%3A05%3A49&itemtype=Ticket&start=0&_glpi_csrf_token=683b2a04d6a87b3f0267f15746ce9c384cc5cf7baf6ae6da4c8f14677a498434&sort%5B%5D=19&order%5B%5D=DESC

This URL is using a tunnel to the web server.

Steps To reproduce

No response

Your GLPI setup information

No response

Anything else?

I can see some similar problems but always related to self hosted proxies, not external (unmanaged) ones.

My proposal is to implement a waiting page with http status code 102 so the client knows something is taking some time to process: https://http.dev/102

With this addition there'll be no need to increase max_execution_time. This is used in other projects that generate reports.

[cedric-anne]

In GLPI 11.0, we introduced a system that could be used to prevent timeouts on such long operations. It is only used for the installation process (see #18296), but we planned to use it for the update process too, for the massive actions, and I guess we should also use it for the export operations.

[muzzol]

that's exactly what I was asking for.

thanks for your time and sorry for not finding that issue, I was looking for 'proxy' and that one didn't came out.

feel free to close this one when it's done.