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Bug: Thumbnails don't load for MTP devices (Phones) #15084

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ajay-mishra7 opened this issue Mar 31, 2024 · 6 comments · May be fixed by #16782
Open

Bug: Thumbnails don't load for MTP devices (Phones) #15084

ajay-mishra7 opened this issue Mar 31, 2024 · 6 comments · May be fixed by #16782
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area - file system

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@ajay-mishra7
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Description

I've connected my phone to my PC to share some files, but it's been several minutes, and the file app hasn't loaded the file thumbnails. Additionally, the file app is running very slowly.
Uploading Screenshot 2024-03-31 120509.png…

Steps To Reproduce

  • Connect the phone to the PC using a USB cable or any designated method for file sharing.
  • Open the file app on the phone or navigate to the file directory where thumbnails should appear.
  • Wait for several minutes while observing the file app interface.
  • Note that the file thumbnails fail to load within the expected timeframe.
  • Additionally, observe any sluggishness or delays in the responsiveness of the file app during this

Requirements

  • Ensure that the file app loads file thumbnails promptly after connecting the phone to the PC for file sharing
  • The thumbnails should appear within a reasonable timeframe, ideally within a few seconds of connecting the devices.
  • Additionally, optimize the performance of the file app to minimize any slowdowns or delays experienced during file browsing and sharing activities.

Files Version

3.3.0.0

Windows Version

10.0.22631.3374

Log File

debug.log
@0x5bfa
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0x5bfa commented Mar 31, 2024 •
edited
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Seems that GitHub failed to upload screenshot can you re-upload? Note that it takes a few seconds.

You seem to have used "OnePlus Nord2 5G". And Files detected device path in a weird way.

@Josh65-2201
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Thanks for the report, I've added this to the project board.

@Josh65-2201 Josh65-2201 changed the title File Sharing Issue. Bug: Thumbnails don't load for MTP devices (Phones) Apr 1, 2024
@yaira2 yaira2 added the needs - additional info Needs more information from the reporter label Apr 1, 2024
@Josh65-2201
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@ajay-mishra7 Can you provide the information requested in the last comment

@0x5bfa
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0x5bfa commented Jun 25, 2024

Another user just reported this issue with a screenshot in Developer Sanctuary server.

image

@0x5bfa 0x5bfa removed the needs - additional info Needs more information from the reporter label Jun 25, 2024
@KeronCyst
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Can confirm this is happening on my Win10 as well.

@yaira2
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yaira2 commented Sep 25, 2024

Thanks

@yaira2 yaira2 removed the bug label Oct 7, 2024
@yaira2 yaira2 moved this from 🆕 New to 🔖 Ready to build in Files task board Jan 26, 2025
@gave92 gave92 linked a pull request Feb 5, 2025 that will close this issue
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@Josh65-2201 Josh65-2201 moved this from 🔖 Ready to build to 🏗 In progress in Files task board Feb 6, 2025
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area - file system
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Status: 🏗 In progress
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Fix: Fixed thumbails not loading in MTP devices gave92/files-uwp
5 participants
@KeronCyst @Josh65-2201 @yaira2 @0x5bfa @ajay-mishra7