perf: add artisan command to archive old tickets

Author: serfersac

app/Console/Commands/ArchiveOldTickets.php

@@ -0,0 +1,58 @@
+<?php
+
+namespace App\Console\Commands;
+
+use App\Model\helpdesk\Ticket\Ticket_Thread;
+use App\Model\helpdesk\Ticket\Tickets;
+use Carbon\Carbon;
+use Illuminate\Console\Command;
+
+class ArchiveOldTickets extends Command
+{
+    /**
+     * The name and signature of the console command.
+     *
+     * @var string
+     */
+    protected $signature = 'tickets:archive {--days=365}';
+
+    /**
+     * The console command description.
+     *
+     * @var string
+     */
+    protected $description = 'Archive tickets older than a specified number of days';
+
+    /**
+     * Execute the console command.
+     *
+     * @return mixed
+     */
+    public function handle()
+    {
+        $days = $this->option('days');
+        $this->info("Archiving tickets older than $days days...");
+        $date = Carbon::now()->subDays($days);
+        $tickets = Tickets::where('updated_at', '<', $date)->where('status', '!=', 5)->get();
+        
+        if ($tickets->isEmpty()) {
+            $this->info('No tickets to archive.');
+            return;
+        }
+
+        foreach ($tickets as $ticket) {
+            $ticket->status = 5; // Assuming 5 is the status for "Archived"
+            $ticket->save();
+
+            $thread = new Ticket_Thread();
+            $thread->ticket_id = $ticket->id;
+            $thread->user_id = 1; // System user
+            $thread->is_internal = 1;
+            $thread->body = 'Ticket has been archived by the system.';
+            $thread->save();
+            
+            $this->info("Archived ticket #{$ticket->id}");
+        }
+        $this->info('Done.');
+    }
+}

app/Console/Kernel.php

@@ -25,6 +25,7 @@ class Kernel extends ConsoleKernel
         \App\Console\Commands\InstallDB::class,
         \App\Console\Commands\SetupTestEnv::class,
         \App\Console\Commands\SecureFaveoAPPKey::class,
+        \App\Console\Commands\ArchiveOldTickets::class,
         SyncFaveoToLatestVersion::class,
     ];