I am the President of Fasten Health, Inc. a Personal Health Record (PHR) application that allows patients to create a longitudinal health record using Patient Access APIs.
I’m submitting an Information Blocking Complaint against:
- Name: Charm Health
- Website: https://www.charmhealth.com
- Role: Certified Health IT
- CHPL Link: https://chpl.healthit.gov/#/listing/9741
I’ve attempted to register with their development environment, and have experienced a number of issues making it impossible.
Timeline:
- Feb 2024 - Initial communication with Charm.
- Was informed that they charge fees for sandbox access and a separate fee for each health system that Fasten Health would connect to.
- Was informed that Charm would not provide Fasten Health access, and instead each Health System would need to request and grant access to Fasten independently.
- Aug 12, 2024 - Followup email, no response
I've attached our email thread below.