user is not synced

[de-received]

Hello,

We have an issue with user syncing. If we create a order on whmcs we get an api error response with the message "User is not synced!" In the log we can find the following error:

Easy-Wi.com API Response: "action"=>"fail","actionSend"=>"add","username"=>"u0","external_id"=>":3","email"=>"mmustermann@domain.tld","errors"=>"Could not write user to database","password"=>"","active"=>"Y","localid"=>"0","vname"=>"Max","name"=>"Mustermann","phone"=>"","handy"=>"","fax"=>"","city"=>"Musterstadt","cityn"=>"","street"=>"Musterstrasze","streetn"=>"1","salutation"=>"","birthday"=>"","country"=>"de","fdlpath"=>"","mail_backup"=>"Y","mail_gsupdate"=>"Y","mail_securitybreach"=>"Y","mail_serverdown"=>"Y","mail_ticket"=>"Y","mail_vserver"=>"Y",

In the whmcs database in the table mod_easywi_user_synced we can confirm the user with synced flag = N.

So my questions, why can the user not be write to the database?

Thank you for your help!

Regards,

[de-received]

Hello again,

I have found the code in the file stuff/api/api_users.php where we get the error message "Could not write user to database".

`
if (!isset($success) and isset($insert) and $insert == true) {

        $password = (!isset($data['password']) or in_array($data['password'], $bad)) ? passwordgenerate(10) : $data['password'];

        $newHash = passwordCreate($name, $password);

        if (is_array($newHash)) {

            $query = $sql->prepare("UPDATE `userdata` SET `cname`=?,`security`=?,`salt`=? WHERE `id`=? LIMIT 1");
            $query->execute(array($username, $newHash['hash'], $newHash['salt'], $localID));

        } else {

            $query = $sql->prepare("UPDATE `userdata` SET `cname`=?,`security`=? WHERE `id`=? LIMIT 1");
            $query->execute(array($username, $newHash, $localID));

        }


        $query = $sql->prepare("INSERT INTO `userdata_groups` (`userID`,`groupID`,`resellerID`) VALUES (?,?,?)");
        foreach ($userGroupIDs as $groupID) {
                            $query->execute(array($localID, $groupID, $resellerID));
                    }

    } else if (!isset($success)) {
        $success['false'][] = 'Could not write user to database';
    }

`

But I don't know why the User can not be generated. Can someone explain me the function?

Thank you in advance!

Regards!

[AEon-Jan]

Sounds like a bug to me....

Are you able to Access the Database from Both Sides?
Is the Password / IP correct?
Is the User able to Write in the DB?

I checked that issue Yesterday with the Current versions, and it worked like it should.

EDIT: I know why this issue is cooming up...
Try to Create the user by hand in the easywi with the same data like in the WHMCS ...
I Tested it and he WHMCS accepted my Testing Email ... BUT EasyWI Rejected it ... so he Responded that issue.