Unable to pull image from mcr.microsoft.com

[jozkee]

Build Information

Build: https://dev.azure.com/dnceng-public/public/_build/results?buildId=1108670
Build error leg or test failing:

Error Message

Fill the error message using step by step known issues guidance.

{
  "ErrorMessage": "Unable to pull image mcr.microsoft.com/dotnet-buildtools/prereqs",
  "BuildRetry": true,
  "ExcludeConsoleLog": false
}

Known issue validation

Build: 🔎 https://dev.azure.com/dnceng-public/public/_build/results?buildId=1108670
Result validation: ⚠️ Validation could not be done without an Azure DevOps build URL on the issue. Please add it to the "Build: 🔎" line.
Validation performed at: 8/1/2025 8:10:46 AM UTC

Report

Build	Definition	Test	Pull Request
1292767	dotnet/runtime	Workloads-ST-Wasm.Build.Tests.BuildPublishTests.WorkItemExecution	#123521
1291128	dotnet/runtime	LibraryImportGenerator.Unit.Tests.WorkItemExecution
1291048	dotnet/runtime	WasmTestOnChrome-CLR-ST-System.Threading.Tests.WorkItemExecution	#124303
1290680	dotnet/runtime	System.Globalization.Tests.JapaneseCalendarTests.IsLeapMonth_Invalid_ThrowsArgumentOutOfRangeException
1290347	dotnet/runtime	System.Security.Cryptography.X509Certificates.Tests.X509FilesystemTests.CrlDiskCacheRecovers	#124268
1290048	dotnet/runtime	System.Security.Cryptography.X509Certificates.Tests.X509FilesystemTests.CrlDiskCacheRecovers	#123860
1289928	dotnet/runtime	Microsoft.Extensions.Logging.Generators.Roslyn3.11.Tests.WorkItemExecution	#123377
1289029	dotnet/runtime	WasmTestOnChrome-CLR-ST-System.Runtime.Tests.WorkItemExecution	#123894
1288897	dotnet/runtime	WasmTestOnChrome-MONO-ST-Microsoft.Extensions.Logging.Testing.Tests.WorkItemExecution	#124254
1288900	dotnet/runtime	WasmTestOnChrome-CLR-ST-System.Runtime.InteropServices.JavaScript.Tests.WorkItemExecution	#124225
1288872	dotnet/runtime	Microsoft.Extensions.Options.SourceGeneration.Tests.WorkItemExecution	#124184
1288797	dotnet/runtime	WasmTestOnChrome-ST-System.Formats.Asn1.Tests.WorkItemExecution	#124025
1288803	dotnet/runtime	WasmTestOnV8-ST-System.Runtime.Tests.WorkItemExecution	#121343
1288691	dotnet/runtime	WasmTestOnChrome-CLR-ST-System.Runtime.Tests.WorkItemExecution	#124253
1288676	dotnet/runtime	WasmTestOnChrome-CLR-ST-System.Net.Http.Functional.Tests.WorkItemExecution	#124117
1288647	dotnet/runtime	threading_group1.MergedTestAssembly.6.10.WorkItemExecution	#124242
1288473	dotnet/runtime	Microsoft.Bcl.AsyncInterfaces.Tests.WorkItemExecution
1288468	dotnet/runtime	normal-System.Data.DataSetExtensions.Tests.WorkItemExecution
1288117	dotnet/runtime	Microsoft.Extensions.Hosting.Systemd.Tests.WorkItemExecution	#124236
1287966	dotnet/runtime	Microsoft.Extensions.Configuration.Ini.Tests.WorkItemExecution	#124048
1287757	dotnet/runtime	WasmTestOnChrome-CLR-ST-System.Runtime.InteropServices.JavaScript.Tests.WorkItemExecution	#124107
1287714	dotnet/runtime	threading_group2.MergedTestAssembly.0.1.WorkItemExecution	#124224
1287428	dotnet/runtime	System.Runtime.Tests.WorkItemExecution
1287269	dotnet/runtime	WBT-Workloads-MONO-ST-Wasm.Build.NativeRebuild.Tests.OptimizationFlagChangeTests.WorkItemExecution	#123962
1286337	dotnet/runtime	WasmTestOnChrome-CLR-ST-System.Memory.Tests.WorkItemExecution	#123860
1286428	dotnet/runtime	Workloads-ST-Wasm.Build.Tests.BuildPublishTests.WorkItemExecution
1286690	dotnet/runtime	System.Runtime.Serialization.Formatters.Tests.BinaryFormatterTests.ValidateAgainstBlobs	#123783
1286581	dotnet/runtime	WasmTestOnChrome-CLR-ST-System.Threading.Tests.WorkItemExecution
1286241	dotnet/runtime	threading_group1.MergedTestAssembly.4.10.WorkItemExecution	#124173
1286087	dotnet/runtime	WBT-Workloads-MONO-ST-Wasm.Build.Tests.Blazor.MiscTests.WorkItemExecution	#124125
1285596	dotnet/runtime	System.Runtime.Tests.WorkItemExecution
1285598	dotnet/runtime	System.Runtime.Numerics.Tests.WorkItemExecution
1285079	dotnet/runtime	System.Net.Mail.Tests.MailMessageTest.SendMailMessageTest	#122526
1284857	dotnet/runtime	WasmTestOnChrome-CLR-ST-System.Threading.Tests.WorkItemExecution
1284763	dotnet/runtime	baseservices/exceptions/stackoverflow/stackoverflowtester/stackoverflowtester.cmd
1284715	dotnet/runtime	System.Globalization.Tests.NumberFormatInfoValidateParseStyle.ValidateParseStyle_Float	#124139
1284680	dotnet/runtime	WasmTestOnChrome-CLR-ST-System.Runtime.InteropServices.JavaScript.Tests.WorkItemExecution	#124046
1284568	dotnet/runtime	HardwareIntrinsics_X86_Avx512_ro.WorkItemExecution
1284564	dotnet/runtime	System.Transactions.Local.Tests.WorkItemExecution
1284497	dotnet/runtime	threading_group2.MergedTestAssembly.0.1.WorkItemExecution	#124041
1284475	dotnet/runtime	NoWebcil-ST-Wasm.Build.Tests.WasmTemplateTests.WorkItemExecution	#124095
1283886	dotnet/runtime	IntrinsicsInSystemPrivateCoreLib.Tests.WorkItemExecution	#124065
1283477	dotnet/runtime	WasmTestOnChrome-MONO-ST-System.Runtime.Tests.WorkItemExecution	#123819
1283109	dotnet/runtime	baseservices/exceptions/stackoverflow/stackoverflowtester/stackoverflowtester.cmd
1282719	dotnet/runtime	NoWebcil-ST-Wasm.Build.Tests.WasmRunOutOfAppBundleTests.WorkItemExecution	#124068
1282636	dotnet/runtime	System.Runtime.Numerics.Tests.WorkItemExecution
1282635	dotnet/runtime	System.Runtime.Numerics.Tests.WorkItemExecution
1282479	dotnet/runtime	Workloads-ST-Wasm.Build.Tests.WasmSIMDTests.WorkItemExecution	#123377
1282035	dotnet/runtime	baseservices.WorkItemExecution	#123377
1281781	dotnet/runtime	System.Tests.DecimalTests.Parse_AllowTrailingInvalidCharacters_Invalid	#123944
1281262	dotnet/runtime	System.Runtime.Tests.WorkItemExecution
1281146	dotnet/runtime	System.Reflection.Tests.WorkItemExecution
1281177	dotnet/runtime	WasmTestOnChrome-ST-System.Runtime.Tests.WorkItemExecution	#123991
1281110	dotnet/runtime	WasmTestOnChrome-ST-System.Threading.Tasks.Tests.WorkItemExecution
1280645	dotnet/runtime	ComInterfaceGenerator.Tests.WorkItemExecution	#123894
1280330	dotnet/runtime	Common.Tests.WorkItemExecution
1279959	dotnet/runtime	NoWebcil-ST-Wasm.Build.NativeRebuild.Tests.SimpleSourceChangeRebuildTest.WorkItemExecution	#123654
1279686	dotnet/runtime	WasmTestOnChrome-ST-Microsoft.Extensions.DependencyInjection.Tests.WorkItemExecution	#122722
1279317	dotnet/runtime	jit64_3.MergedTestAssembly.0.1.WorkItemExecution	#123377
1278201	dotnet/runtime	Exceptions.WorkItemExecution	#123377
1278002	dotnet/runtime	WasmTestOnChrome-ST-System.IO.Compression.Tests.WorkItemExecution	#123943
1277241	dotnet/runtime	System.Text.RegularExpressions.Unit.Tests.WorkItemExecution	#123907
1277921	dotnet/runtime	WasmTestOnChrome-ST-System.Threading.Tasks.Tests.WorkItemExecution	#123926
1277916	dotnet/runtime	WasmTestOnChrome-ST-System.Threading.Tests.WorkItemExecution	#123888
1277719	dotnet/runtime	System.Security.SecureString.Tests.WorkItemExecution
1277384	dotnet/runtime	Workloads-NoWebcil-Wasm.Build.Tests.WasmTemplateTests.WorkItemExecution	#123408
1277001	dotnet/runtime	NoWebcil-ST-Wasm.Build.Tests.BuildPublishTests.WorkItemExecution	#123654
1276530	dotnet/runtime	jit64_3.WorkItemExecution	#123897
1276507	dotnet/runtime	Workloads-ST-Wasm.Build.Tests.IcuTests.WorkItemExecution	#123895
1276197	dotnet/runtime	NoWebcil-ST-Wasm.Build.Tests.Blazor.AssetCachingTests.WorkItemExecution	#123883
1276093	dotnet/runtime	System.Xml.XmlSerializer.ReflectionOnly.Tests.WorkItemExecution
1276050	dotnet/runtime	JIT.Generics.WorkItemExecution	#123726
1275750	dotnet/runtime	WasmTestOnChrome-ST-System.Runtime.Tests.WorkItemExecution	#123865
1275685	dotnet/runtime	GC/LargeMemory/Allocation/finalizertest/finalizertest.cmd
1275628	dotnet/runtime	System.Xml.XmlSerializer.ReflectionOnly.Tests.WorkItemExecution	#123845
1275548	dotnet/runtime	System.Text.Json.Tests.WorkItemExecution	#123855
1275452	dotnet/runtime	MetricOuterLoop1.Tests.WorkItemExecution	#123726
1275460	dotnet/runtime	WasmTestOnChrome-ST-System.Threading.Tests.WorkItemExecution	#123629
1275427	dotnet/runtime	System.Net.Primitives.Functional.Tests.WorkItemExecution	#123855
1275385	dotnet/runtime	Microsoft.Extensions.Primitives.Tests.WorkItemExecution	#123433
1275404	dotnet/runtime	WasmTestOnChrome-ST-System.Runtime.Tests.WorkItemExecution	#123854
1275369	dotnet/runtime	System.Runtime.Tests.WorkItemExecution
1275306	dotnet/runtime	WasmTestOnChrome-ST-System.Threading.Tests.WorkItemExecution	#123846
1275147	dotnet/runtime	System.Linq.Tests.WorkItemExecution	#123845
1275093	dotnet/runtime	WasmTestOnChrome-ST-System.Runtime.Tests.WorkItemExecution	#122556
1274986	dotnet/runtime	WasmTestOnChrome-ST-System.Runtime.Tests.WorkItemExecution
1274952	dotnet/runtime	JSImportGenerator.Unit.Tests.WorkItemExecution	#123838
1274848	dotnet/runtime	Microsoft.Extensions.Configuration.EnvironmentVariables.Tests.WorkItemExecution	#123836
1274763	dotnet/runtime	Microsoft.Extensions.Hosting.Unit.Tests.WorkItemExecution
1274796	dotnet/runtime	System.Runtime.Tests.WorkItemExecution
2892169	dotnet-runtime	WasmTestOnChrome-ST-System.Threading.Tasks.Tests.WorkItemExecution
1274767	dotnet/runtime	WasmTestOnChrome-ST-System.Net.WebSockets.Client.Tests.WorkItemExecution	#123601
1274731	dotnet/runtime	WasmTestOnChrome-ST-System.Net.Http.Functional.Tests.WorkItemExecution	#123832
1274463	dotnet/runtime	Common.Tests.WorkItemExecution	#123734
1274340	dotnet/runtime	IntrinsicsInSystemPrivateCoreLib.Tests.WorkItemExecution	#123825
1273773	dotnet/runtime	WasmTestOnChrome-ST-System.Runtime.Tests.WorkItemExecution	#123342
1273581	dotnet/runtime	WasmTestOnChrome-ST-System.Runtime.InteropServices.JavaScript.Tests.WorkItemExecution	#123033
1273418	dotnet/runtime	System.Runtime.Tests.WorkItemExecution
1273379	dotnet/runtime	System.Xml.XmlSerializer.ReflectionOnly.Tests.WorkItemExecution	#123791
1273416	dotnet/runtime	System.Runtime.Tests.WorkItemExecution
Displaying 100 of 186 results

Summary

24-Hour Hit Count	7-Day Hit Count	1-Month Count
3	48	186

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[jozkee]

This is from a preview6 run from Jun 20th, it might've been fixed in main already.

[lewing]

@akoeplinger do we know what is causing these in general?

[akoeplinger]

hm no, this looks like an infrastructure/dnceng issue to me

[AndriySvyryd]

We are hitting a similar one: Unable to pull image mcr.microsoft.com/dotnet-buildtools/prereqs:ubuntu-22.04-helix-sqlserver-amd64 in efcore
https://dev.azure.com/dnceng-public/public/_build/results?buildId=1106421&view=logs&j=f95328f7-07f5-5106-5c2a-5dc7069f305c&t=e2f3026d-346a-509b-3549-57236476a9cb
https://dev.azure.com/dnceng-public/public/_build/results?buildId=1108065&view=logs&j=f95328f7-07f5-5106-5c2a-5dc7069f305c&t=e2f3026d-346a-509b-3549-57236476a9cb